SgEatsGuide
I thought this place looked interesting. American beef pie caught my attention. However, filling was
I thought this place looked interesting. The American beef pie caught my attention. However, the filling was disappointing because it was mostly fillers (vegetables). The onde ondeh donut was interesting, but it's not any better than the usual onde ondeh.
Bela
Dessert was ok except for kunafa. 3rd time buying from them and the cheese is ALWAYS hard & almost s
The dessert was okay, except for the kunafa. This is my third time buying from them, and the cheese is ALWAYS hard and almost sour. Most likely, they kept the kunafa for more than 5 days. All three times, I asked them to heat it up, and I ate it the moment I left the shop.
Azman Sharma
Place an order via grab (self-collect) for a birthday cake (Nutella Cake). During the cake cutting,
I placed an order via Grab for self-collection of a birthday cake (Nutella Cake). During the cake cutting, the birthday girl had a hard time cutting the cake with the plastic knife provided and ended up settling for a kitchen knife. However, we were still unable to cut the cake, and to our horror, we discovered that the cake filling (Nutella) was frozen. Worse, the filling was not spread evenly throughout the cake as it should be, but instead was just a thick chunk of hard, frozen Nutella in the middle. This is definitely not what we expected for a cake. It's ridiculous to serve customers with such a low-quality product. This whole episode spoilt our celebration and we felt sorry for the birthday girl. So disappointed with Fitri Creation. I have been a regular customer all these years, supporting both their outlets. After encountering this issue, I'm not sure if I will patronise them again.
Staff from Fitri Creation contacted me back within an hour, and I am certainly impressed by their service recovery. An explanation was given, and I decided to give them the benefit of the doubt. They eventually sent over a new cake for the birthday girl, which made her day since it was her birthday. Thank you for making it up to the birthday girl. Hence, I will be editing this review.