at Kilat Centre
Based on 15 reviews
This Location
Kilat Centre View all businesses in Kilat Centre →33 Lor Kilat, #01-01 Kilat Centre, Singapore 598132, Kilat Centre, Singapore 598132
Based on 15 reviews
Ms Lim
Ordered a cake in their bestseller chocolate fudge flavour for my kid’s birthday celebration in school, as this shop is Halal & nut-free. The buttercream was very stiff despite leaving it out to thaw, and it cracked/separated from the underlying sponge cake. It was difficult to cut the cake neatly. The chocolate cake was way too sweet and not suitable for kids.
Melvin G.
We ordered two birthday cakes from Cake Avenue for our children’s celebration—one chocolate and one strawberry—exactly as requested by the birthday boys. Imagine our shock and disappointment when we cut into the cakes and discovered that both were chocolate. We then had to break the news to the birthday boy that the cake shop had made a mistake, completely undermining the effort we put into making his day special. We contacted Cake Avenue immediately, but as they were closed, we only received a response the next day. To our dismay, the only resolution offered was a 20% refund of the cake in question (i.e., $30) with the explanation that “nothing more can be done.” We even expressed our intention to order another cake for an upcoming celebration, hoping the shop might offer a more appropriate gesture of goodwill. However, they only extended the same as before – a $30 discount on that future order. For such a significant error, failing to deliver the correct flavours for a child’s birthday celebration, this response feels wholly inadequate. We’re extremely disappointed by both the mistake and the lack of proper accountability. Surely customers deserve better service and care, especially for such meaningful occasions. In summary: relatively nice cakes, horrible service recovery. 10/10 will not recommend.
Bee Kian Hock
From placing the cake order to its delivery, the whole process was easy and convenient. I didn't show them any picture but communicated what I wanted. The cake turned out exactly as my son wished, and he was so happy during the cake cutting. Thank you for making such a lovely cake and making his birthday extra special.
Jia
Cake Avenue has always been my trusted go-to bakery for my family celebrations for years. Natalie has been patient and creative in consulting on the design of the birthday cake for my wife. It totally exceeded my expectations, and we were wow-ed by her final intricate design, not to mention that the taste of the chocolate was rich and heavenly. We loved it. The service is impeccable, as always. Many thanks for creating great memories for years to be remembered!
Juliana Shafiq
Thank you, CakeAvenueSG, for creating such a stunning customized cake! We absolutely loved the lightweight vanilla sponge cake paired with the delicious buttercream strawberry mousse—it’s our all-time favorite flavor. The attention to detail in the design was remarkable, and the taste was simply divine and deliciously satisfying without being overly sweet. We truly appreciate the effort and care you put into making your cakes so special. You never disappoint us!
Lynette
Cake Avenue has always been our go-to cake shop. The cakes are always very well made, and the chocolate ganache is our favourite. Once again, they made my daughter’s day by fulfilling our last-minute order. Thank you, Cake Avenue, for always producing such quality service :)
Cindy Tan
Got my kiddo's cake for a school celebration here, and this is our third year in a row! The customer service is prompt and responsive, making it easy to order and collect. The cakes are also not too sweet. So far, my experience has been positive, and I'll definitely be recommending this bakery to friends and family! :)