Luminara
Really very dissappointed with the service and the food. I came at 6.38pm on 9/3 to great thai and m
I was really disappointed with the service and the food. I arrived at Great Thai at 6:38 PM on March 9th and placed my order at the front counter. The staff member then entered the order into the POS system at 6:48 PM. Around 7:06 PM, I went to pay, and the counter staff told another staff member in Malay, 'They sure not this order sent to the back.' The counter staff then told me, 'The food will be a little late, okay?' I understand that it might be a little late, but that doesn't mean my order should only be prepared after all the dine-in customers who arrived after me. It was your fault for not sending the order to the kitchen promptly, so you should have prioritized my order accordingly. Why was my order prepared after settling the dine-in orders who came and ordered after mine? The staff apologized, saying it was a 'full house,' but when I entered, there were at least 3-4 empty tables. What do you mean by 'full house'? The tables outside were also empty. I waited until 7:58 PM for my food to be ready. Customers who arrived after me had already finished their food and left. A large family that arrived after me was also served their food and had already eaten, while mine was not even ready. That's how bad your service was! I was truly disappointed. Furthermore, I paid for boneless fish, but the fish I received seems to have bones! In that case, what did I pay extra for? As you can see in the picture, what is so busy and 'full house' that you're referring to?