Wei Ming Lau
🚨 IKEA NEEDS TO BE HELD ACCOUNTABLE 🚨 Sharing this because too many people are blindly trusting a sy
IKEA NEEDS TO BE HELD ACCOUNTABLE Sharing this because too many people are blindly trusting a system that’s broken. I recently purchased the IDANÄS chest of drawers from @ikeasingapore for $699, opting to assemble it myself — just like how IKEA markets its products: “affordable, convenient, and simple DIY furniture.” But what I got in return was a structurally faulty, unstable piece of furniture that has caused nothing but stress and risk to my family. We followed the instructions carefully — nothing was forced, nothing skipped — and still, the product is dangerously unstable, especially with a young child at home. When we contacted IKEA for help, their response? “Sorry, it’s a self-assembly product. Not eligible for return or exchange.” Just like that — they washed their hands off the issue. This is completely unacceptable from a global company that prides itself on making home furnishing accessible and reliable. Let’s call out the contradiction here: IKEA encourages self-assembly to “save costs”. But if you don’t want to assemble it yourself, they charge a ridiculous $279.60 just for installation — that’s 40% of the product cost! And when a self-assembled product turns out to be faulty? They blame the customer and refuse to help. What exactly are we paying for then — convenience or chaos? It’s a lose-lose situation: – Assemble it yourself? You risk being blamed for any faults. – Pay the high installation fee? You’re still not protected if something goes wrong. This has caused unnecessary stress, loss of confidence in their products, and a sense of betrayal from a brand I once trusted. I’m sharing this to warn others: ✅ Don’t be fooled by the marketing. ⚠️ If anything goes wrong — even if it’s not your fault — IKEA will not back you up. Safety, customer service, and responsibility seem optional to them. @ikeasingapore — You need to step up. This isn’t just about a damaged drawer. It’s about how you treat your customers, and the double standards in your business model. Until IKEA chooses to take real accountability, I’ll continue sharing my experience — because no one should pay $699 for stress, risk, and silence.