Wei Ming Lau
🚨 IKEA NEEDS TO BE HELD ACCOUNTABLE 🚨
Sharing this because too many people are blindly trusting a sy
IKEA NEEDS TO BE HELD ACCOUNTABLE
Sharing this because too many people are blindly trusting a system that’s broken.
I recently purchased the IDANÄS chest of drawers from @ikeasingapore for $699, opting to assemble it myself — just like how IKEA markets its products: “affordable, convenient, and simple DIY furniture.”
But what I got in return was a structurally faulty, unstable piece of furniture that has caused nothing but stress and risk to my family. We followed the instructions carefully — nothing was forced, nothing skipped — and still, the product is dangerously unstable, especially with a young child at home.
When we contacted IKEA for help, their response? “Sorry, it’s a self-assembly product. Not eligible for return or exchange.” Just like that — they washed their hands off the issue.
This is completely unacceptable from a global company that prides itself on making home furnishing accessible and reliable.
Let’s call out the contradiction here:
IKEA encourages self-assembly to “save costs”.
But if you don’t want to assemble it yourself, they charge a ridiculous $279.60 just for installation — that’s 40% of the product cost!
And when a self-assembled product turns out to be faulty?
They blame the customer and refuse to help.
What exactly are we paying for then — convenience or chaos?
It’s a lose-lose situation:
– Assemble it yourself? You risk being blamed for any faults.
– Pay the high installation fee? You’re still not protected if something goes wrong.
This has caused unnecessary stress, loss of confidence in their products, and a sense of betrayal from a brand I once trusted.
I’m sharing this to warn others:
✅ Don’t be fooled by the marketing.
⚠️ If anything goes wrong — even if it’s not your fault — IKEA will not back you up.
Safety, customer service, and responsibility seem optional to them.
@ikeasingapore — You need to step up.
This isn’t just about a damaged drawer. It’s about how you treat your customers, and the double standards in your business model.
Until IKEA chooses to take real accountability, I’ll continue sharing my experience — because no one should pay $699 for stress, risk, and silence.
RTV Singapore
IKEA used to be a great place to shop, but lately, the experience has become frustrating. Sometimes,
IKEA used to be a great place to shop, but lately, the experience has become frustrating. Sometimes, the aisle and section numbers listed for products don’t match where the items are actually located.
For example, if you’re buying an electric desk, you first have to go to the service counter to get a quotation for the individual components. Then, you’re instructed to collect those items yourself from the self-service area, proceed to pay, and finally pick up the remaining parts at the collection counter—just as the service staff explained during the initial quotation.
However, the aisle and section numbers often don’t accurately reflect where the correct parts are located. This can lead to accidentally picking up the wrong items, which not only results in extra costs at checkout but also creates confusion. Cashiers sometimes don’t verify whether you’ve grabbed the correct components, so mistakes can easily go unnoticed.
To make things worse, some product packages may be missing essential parts—like a heavy door panel for a cabinet—which you might only discover later.
Shopping at IKEA just isn’t as smooth or reliable as it used to be.