Jenson Neo
I often buy apple pies from this shop. They used to be made by a Malay girl every time, and they wer
I often buy apple pies from this shop. They used to be made by a Malay girl every time, and they were delicious with plenty of crispy skin and cream. This time, the store has been renovated, and the salesperson is an elderly Chinese aunty. She constantly seems to be in a bad mood, and she's a little rude when she pulls her face. Most importantly, the apple pie is made very unappetizingly. I bought half apple pie, not half cream. It's a weird way to make it. The cream is only applied halfway, and all the puff pastry is soft and not crispy at all. It's just wrapped in apple seeds. Whether it's the food or the service, it's a very disappointing and terrible experience.
Li Li
Went to buy 2 cream puffs from Ritz Ng Teng Fong outlet on 17 May at around 2pm. Encountered this ex
Went to buy 2 cream puffs from the Ritz Ng Teng Fong outlet on 17 May at around 2pm. I encountered an extremely rude staff member who served me. She packed the cream puffs in a plastic holder (like the Auntie Anne's pretzel paper) and handed them to me as is. I asked for a bag, and she replied in a very rude tone, "You should have told me earlier." First things first, this is not a dine-in shop, and I was buying more than one puff. Were you expecting me to carry both without a bag? However, I gave her the benefit of the doubt, thinking perhaps she was new. I mentioned that it wasn't my first time buying here and that other Ritz staff always provided a bag. She then said the other staff didn't know. She's the type of person who can't lose an argument. If you don't want to work, please stay home and don't take away opportunities from those who genuinely want to work. Ritz has always served delicious pastries. Don't ruin Ritz's reputation with your nasty customer service.
Mdm Siti
We ordered a full strudel durian delivered to us from this outlet by Grab. This is not my first time
We ordered a full durian strudel delivered to us from this outlet via Grab. This is not my first time ordering durian strudel, so I know how much filling there should be inside. Based on pleasant past experiences (with other outlets), we ordered today. To my disappointment, there was very little filling. We felt like we were only eating the pastries with very little durian filling in each slice. Please don't do this again.
Jolin
Very disappointed on the taste ..are they changing recipes ?? I’ve bought two strawberry strudel and
Very disappointed with the taste. Are they changing recipes? I've bought two strawberry strudels, and my family members and I gave the same comments:
Very artificial taste and coloring, and the strawberry is not ripe.
Seller, please consider changing back to your previous recipe, otherwise, you may lose more customers.
Esther Tan
Worst experience ever had! Food is not fresh right after had, waitress was also super impolite.
Worst experience ever! The food was not fresh right after it was served, and the waitress was also super impolite.