Miskah Efa
First visit here and was looking forward after checking out the menu online, with Indomie and Tahu t
This was my first visit, and I was looking forward to it after checking out the menu online, which included Indomie and Tahu Telor. When we went to the counter, I asked where the food menu was so our children could view it and make their own decisions, as all we saw was the drink menu. The lady at the counter replied, "No menu, all here (pointing to the dishes to eat with rice) and breakfast menu." I had to ask what the breakfast menu was, as she seemed to expect me to read her mind. "Mee soto, mee rebus..." Our children settled for mee soto, and we ordered our drinks. I guess the Indomie and Tahu Telor menu was not available at this outlet.
Husband and I proceeded to select our dishes to eat with rice. Oh dear, the horror! The trays were only one-third filled. There was no menu for pricing, so the bill would be a happy surprise later. It's not like buying clothes where you can decide to omit an item before payment. The dishes are served directly on the plate, with no returns. Please have some decency and spend money to put up a menu. Other nasi padang places proudly display their prices on printed menus. Whether expensive or affordable, at least the buyer knows what they are getting into when ordering. The receipt printed the food items nicely with flair, but transparent pricing before ordering seemed too much to ask. Oh well~
After making payment, the lady at the counter informed us that the mee soto would be collected at the Collection Point. We took our drinks and sat down. We saw other tables having tahu telor and ikan botok. Then we saw the TV displaying other menu items: Indomie, Ikan botok, tahu telor, with one menu item appearing every 3 seconds. You can prepare such nice slides/videos, but no decent, straightforward menu? Another big disappointment.
After 10 minutes, the mee soto was still not ready. Even a school canteen can prepare food much faster. My husband went to the counter again. The Team Leader asked him what he needed. He replied, "I ordered two mee soto." The Team Leader asked, "Eating here?" Husband said yes. The Team Leader then asked the lady who took our order, and it turned out the order had not even been communicated to the kitchen to prepare? Speechless. No initiative, no mood to work, not even trying to sell what the shop has to offer when there's no menu. She could have shared verbally, right? Why be employed in the first place? With such ignorance, why bother working in the service line?
The mee soto was delivered within 5 minutes. We ate, left the place, and promised we would never come back. Goodbye.
Zack Ali SG
We came on a Sunday 14th Sept. Found seats for 4 and sat down. Looked for a menu and was told there'
We came on Sunday, 14th September. We found seats for 4 and sat down. We looked for a menu and were told there isn't one, and we could just choose from what's available. We ordered 2 sets of nasi padang and 2 mee soto. The 2 nasi were brought to the table, and we waited for the 2 mee soto. After a while, I went to the counter and saw every staff doing their own thing. When I asked about the mee soto, THEN they initiated to make it. A major turn-off.
We also realized, after sitting down, that there were more types of food being served, just by watching what was shown on the TV. There was also a TV showing numbers for customers waiting for their food. Why didn't anyone tell us about this?
It's clear that the staff working on a weekend is not keen to work. It's like they were forced to work. The guy with the red t-shirt and 'Team Leader' on the back was doing almost everything. Pity him, but I guess the other staff wouldn't care.
This long post is to mention that this is the first and last time we will come here to eat. Such wonderful service... not.
This review is edited after I read all the 1-star reviews. Almost the same experiences. I should have read those 1-star reviews before coming here.
Also, luckily, we paid for the meals using a CDC voucher.
Come on, Minang team, wake up.