Ms Lim
Ordered a cake in their bestseller chocolate fudge flavour for my kid’s birthday celebration in scho
Ordered a cake in their bestseller chocolate fudge flavour for my kid’s birthday celebration in school, as this shop is Halal & nut-free.
The buttercream was very stiff despite leaving it out to thaw, and it cracked/separated from the underlying sponge cake. It was difficult to cut the cake neatly. The chocolate cake was way too sweet and not suitable for kids.
Melvin G.
We ordered two birthday cakes from Cake Avenue for our children’s celebration—one chocolate and one
We ordered two birthday cakes from Cake Avenue for our children’s celebration—one chocolate and one strawberry—exactly as requested by the birthday boys. Imagine our shock and disappointment when we cut into the cakes and discovered that both were chocolate. We then had to break the news to the birthday boy that the cake shop had made a mistake, completely undermining the effort we put into making his day special. We contacted Cake Avenue immediately, but as they were closed, we only received a response the next day. To our dismay, the only resolution offered was a 20% refund of the cake in question (i.e., $30) with the explanation that “nothing more can be done.” We even expressed our intention to order another cake for an upcoming celebration, hoping the shop might offer a more appropriate gesture of goodwill. However, they only extended the same as before – a $30 discount on that future order. For such a significant error, failing to deliver the correct flavours for a child’s birthday celebration, this response feels wholly inadequate. We’re extremely disappointed by both the mistake and the lack of proper accountability. Surely customers deserve better service and care, especially for such meaningful occasions. In summary: relatively nice cakes, horrible service recovery. 10/10 will not recommend.