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Based on 30 reviews
Online Acct
Very unhygienic. Hair was found in my crème brûlée. We waited 20 minutes just to receive two pieces as the staff were chatting amongst themselves and using their phones.
Rui Feng
Hi, I'm writing to share a disappointing experience at Annabella Patisserie (Clementi). Yesterday, I went for their “1 for $1 macaron” promo after seeing it on social media. The post stated “Today Only!” but didn’t mention any start or end time. I arrived around 6:20 PM, only to be told the promo had already ended. The staff, including someone who seemed to be the manager, was dismissive and unhelpful, even though others in line had been waiting. It felt misleading and poorly handled. If a promotion has a cut-off time, it should be clearly stated to avoid confusion and disappointment.
Sean Williams
The service and online communication were not the best. Initially, I asked if they could make 10 macarons by Friday. I understood this was a bit of a rush, so I inquired upfront about the possibility. They informed me that custom orders typically require 5 to 7 days for pre-ordering. When I asked if it was impossible, they requested I send my design for them to check. After sending the design, I had to follow up for updates. I also repeatedly mentioned the Friday deadline so they could check. They reviewed the designs and stated they couldn't do black macarons, so I suggested grey ones. For some flower designs, they asked if they could substitute them with designs they had previously done, which I agreed to. They then asked again about the required date. Upon telling them when I needed them, they informed me I could only get in-house items and that custom orders require 7 to 10 days' advance notice. There was a lot of back and forth, and it was very difficult to get a clear answer on whether custom orders could be fulfilled by Friday. Furthermore, their service wasn't very flexible. They initially stated that character designs were possible for a 10-piece set, but when I asked for Tsum Tsum macarons, they said it wasn't possible for the 10-piece set. They mentioned I could only get circular macarons. I then asked if it was impossible to include character designs in the set, but they only reiterated that Tsum Tsum macarons were not possible. I had to ask what characters were possible, as I had seen signage indicating characters were possible for 6-piece macarons. They are not very proactive in providing information; it felt as though they didn't want me to purchase their items. It was difficult to get anything across. If I hadn't wanted to get something special for someone, I wouldn't have been so patient in asking for information and trying to get anything from their business. Honestly, I would not buy from here again after this experience, as it was a headache trying to get answers and they gave a really bad impression. They do sell very cute macarons, but the service really needs improvement.
Ethan Gan
I purchased a brownie and added a macaroon to round out my order on Foodpanda. However, because the brownie cake was out of stock, they cancelled just that item instead of the entire order. This meant the rider delivered only one macaron. I was supposed to get the cake, and the macaroon was just an addition to complete the order. Now I didn't get the cake, only the macaroon, which I didn't really want.
Koh Lillian
The birthday cake was not worth the price; it was very expensive and super small! The taste wasn't as nice as a normal cake shop. 2 stars is for the macarons, which were okay.
Bernice Tan
Got a beautifully decorated chocolate truffle cake, and the staff gave a free madeleine and 3 free macarons. Taste-wise, pretty good.
Sweetie Pie
The services rendered by Ms Kahmei were excellent and efficient. Thank you for your speedy reply and thank you so much for the wonderful services. Highly recommended.
Shirley Tan
We got Annabella Patisserie’s newly launched Disney Pixar Inside Out 2 Collection. This set offers a delightful visual experience, with each piece meticulously crafted to reflect different emotions from the movie. The Sadness Bento Cake is almost too adorable to eat, perfectly capturing the character’s mood in its design. The cake itself is moist and flavourful, making it a satisfying treat. The brownies are rich, dense, and full of chocolatey goodness, with added macaron decorations. Great that they offer free delivery for orders over $30. Plus, receive a complimentary Disney Inside Out 2 Card with every $20 purchase of Disney Inside Out 2 products too!
Seraphina Q.
The cakes are priced on the higher side, but they provide the value to justify their price. Each cake comes with a birthday set that includes candles, paper plates, forks, and a cake knife. It's an all-in-one package for a small birthday celebration for 4-5 people. The cakes are delicious too. Good job! 🎂
Lorraine
I've been a regular since they used to hold a pop-up booth. Glad they've finally opened a store so I can satisfy my sweet tooth cravings whenever I want.