Liam
The queue was extremely long and there was no one manning the counter except for one poor old lady.
The queue was extremely long, and there was only one elderly lady manning the counter. I used the app to order and waited a very long time because no one was preparing the orders. The restaurant was in an utter state of mess, with no one cleaning up. The cheese fries barely had any cheese on them. What is going on? The chicken was also of really bad quality, with dark-coloured meat and dark spots. While I understand it might be part of the chicken, the presentation was generally poor. They should get better quality chicken.
Suresh Balakrishnan
The worst customer service and delivery services. Two chicken burgers were included in the cereal ch
The worst customer service and delivery. Two chicken burgers were missing from the cereal chicken combo we ordered. These two hamburgers were overlooked. We contacted KFC @ home team NS Bukit Batok about the missing burgers, and they replied they hadn't picked them up until 9:50 p.m. After that, we kept calling, but nobody answered as the store closes at 10 p.m. In reality, my entire family was utterly let down.
Stephanie
25 July 2025, placed order at 1840hrs and only received at 1900hrs. When fast food is no longer fast
25 July 2025, placed order at 1840hrs and only received at 1900hrs. When fast food is no longer fast. We received no update from the staff after 10 minutes. We waited an additional 5 minutes and was assured it would "be out now". All in all, a 20-minute wait for a single zinger burger, not even a meal.
Christine Wong
Concern on the hygiene of the tray. I have saw people to pour their fries on the tray for sharing pu
Concerned about the hygiene of the tray. I have seen people pour their fries on the tray for sharing purposes. However, this does not seem like a smart action considering the cleanliness of the tray.
Cheng Wei Kng
terrible serving speed. Only saw 2 person in front and keep mia… order one meal wait for 40 mins? Th
Terrible serving speed. Only saw two people in front and kept waiting... Ordered one meal and waited for 40 minutes? This is not fast food. The price is more expensive than McDonald's, and the service is still worse than theirs, zzz.