Jasmine Lim
Today 12pm Staff who make coffee not well trained.. 2nd time purchase from this male staff..
First
Today at 12pm, the staff member making coffee was not well-trained. This is the second time I've purchased from this male staff member. The first time, I requested warm coffee. He put ice first, then sugar, then coffee, and then stirred. The second time, I requested kopi o ice, but it ended up as kopi o kosong. Speechless.
Crystal Ong
Donkey and I were at Suntec, waiting for a movie at Golden Village, and he decided to grab a tart fr
Donkey and I were at Suntec, waiting for a movie at Golden Village, and he decided to grab a tart from Kopi & Tarts because he knows I love their tarts, especially their egg tarts. We were excited to try them again!
Unfortunately, we were a bit disappointed this time. The quality of the egg tart had definitely dropped compared to our previous experience. While we remember the previous egg tarts being flavorful and delicious, this time the tart lacked that distinct flavor we loved.
On top of that, the service we received wasn't as warm as we remembered. It felt a little impersonal and lacking that friendly touch.
While the ambiance is cozy, the disappointing egg tart experience and the less-than-stellar service made us hesitant to return. I didn't get to try their coffee or tea this time, so I can't comment on that, but the overall experience left me feeling a little let down.
We're giving Kopi & Tarts a 3-star rating based on our experience with the egg tart and service. While the atmosphere is nice, the decline in quality is a concern. Hopefully, they can improve their food quality and service, as their tarts used to be a highlight.
Boon Siew
Stopped by for afternoon tea. Milk tea tasted ok and the sweetness was just right when you ordered t
Stopped by for afternoon tea. The milk tea tasted okay, and the sweetness was just right when ordered at the regular level. As for the apple crumble tart, the crust was a miss. It was more like bits of crust sprinkled all over and lacked the taste, crunchiness, and cohesiveness expected for an apple crumble crust (like in a pie). The apple filling was alright. I would suggest that instead of a crumble crust, a simple layer of buttery dough on top would be better.
Marissa Guek
Visited your outlet to have a drinks since your product is worth to buy. I am surprised when I order
Visited your outlet for drinks as your products are worth buying. I was surprised when I ordered from this lady; she seemed unhappy to serve customers. She banged the cover of the ice container, I guess. All her actions made customers disappointed and unhappy. This experience doesn't deserve any stars. This lady was so rude to customers and didn't even seem sorry for her rudeness! Totally disrespectful. I have been to your other branches, and all staff there were kind. Please look into this matter; she will drive away your sales and customers. Thank you.
Jesper Tan
I usually enjoy my visits to Kopi & Tarts, especially on Saturdays when it’s bustling but still plea
I usually enjoy my visits to Kopi & Tarts, especially on Saturdays when it’s bustling but still pleasant, with quick service and consistent food quality. However, my recent visit on a quiet Wednesday morning was a bit disappointing.
I ordered my usual T1 set (from $6.30) for breakfast, but this time, the bread was sliced so thinly it fell apart when I picked it up (2 videos attached). I understand that slicing bread into two thin pieces might be the norm in some places, but this felt below the usual standard I’ve come to expect.
To be fair, if I had asked, I’m quite confident the staff would have offered a replacement in good faith. Unfortunately, I had a meeting soon after and didn’t have the time to request one.
Overall, the dining environment remains pleasant; it’s a good place for quick catch-ups or solo meals even during busy periods. I just hope this was a one-off and standards stay consistent regardless of the day or crowd size.