at Kitchener Complex
Based on 592 reviews
This Location
Kitchener Complex View all businesses in Kitchener Complex →809 French Rd, #01-31 Kitchener Complex, Singapore 200809, Kitchener Complex, Singapore 119963
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Based on 592 reviews
Riyan
Food is normal and on par. Riyan's service was great! He helped me save $3 with a Mastercard discount, which I had no idea about! The aircon is nonexistent.
Jonathan Tan
One must, at times, marvel at the chasm between corporate pronouncements and operational reality. I write this review not merely as a disgruntled customer, but as the delivery rider who, at 2 AM, became an unwilling participant in a grim tableau of modern commerce at this very Burger King. I was the lynchpin of our vaunted gig economy, waiting for nearly an hour for what this establishment dares to call "fast food." This experience prompted me to consult Burger King's corporate literature. The company purports to be a "good neighbour," to "strengthen the communities in which we operate," and through its foundation, to "lend a helping hand." Its primary mission, even more fundamentally, is to serve food "quickly." Let us deconstruct this. The proposition is that Burger King "cares" for the community. A community, I argue, is comprised of individuals. I, the delivery rider waiting patiently as the minutes ticked towards a full hour, am a member of this community. For my hour of forced inactivity, my potential earnings were decimated. My time and my livelihood were treated as worthless. Burger King's counter-argument, as stated in its own mission, is to provide "quick service." Yet, they failed to meet their own foundational standard. This delay was not a minor inconvenience; it was a direct and debilitating blow to my earnings—the earnings of a member of the very Singaporean community they claim to serve. If an organization professes to "lend a helping hand," what does that look like in practice? Surely, it must extend beyond photo opportunities and into the very fabric of its operations. A helping hand would not let my income be throttled by operational ineptitude. Caring for the community must, by any logical extension, include caring for the very people who facilitate your business. To put it plainly: the assertion of "caring for the community" is rendered utterly meaningless when your own establishment becomes a bottleneck that harms the livelihood of that community's members. To make me wait one hour at 2 AM for a simple order is not just poor service; it is a profound ethical failure. This experience demonstrates a glaring contradiction between the lofty ideals espoused in a boardroom and the callous indifference practiced on the ground. Burger King, on this night, did not just fail to serve fast food. It failed me. It failed its community. And for that, it has earned this one star.
Amos Kai
We all know BK food is always good. So I'm here to talk about the service. I love the service here, especially when Ryan is on duty. He is very initiative and you can tell that he is very passionate. Will be happy to be back here to dine again. Keep it up! Thank you so much.
Tan Fook Guan
Excellent service by Reed. Very good suggestive selling and efficient service. Prompt service provided by the whole crew. Well done and keep up the good work. Enjoyed so much.
Wai Meng Leong
Very nice space and friendly staff. The food is served warm and hot. Recommended.
Gavin
The people here are great and always ready to help. They prepare your order quickly. Thank you!
Kwek Wen Sheng
Burger King's own version of a "Happy Meal" is giving out Naruto!
