Hon Wei
Had an unpleasant experience today with this outlet. Bought myself a takeout order of double whopper
Had an unpleasant experience today with this outlet. I bought a takeout order of a Double Whopper and a Single Turkey Bacon set with fries and coke. My order was ready for pickup after a few minutes. Upon checking the package, I noticed my Double Whopper was missing. I informed the female service crew member, who was wearing glasses, about it. She replied rather rudely, "That's what you ordered!" I showed her my receipt, and after checking, she asked the crew inside for another Whopper. They picked one up from the service area and bagged it for me. The manager came, checked, and confirmed my order was correct. There were no apologies. When I got home and opened my Whopper, I realized it was a Single Whopper that had been given to me.
I paid for incorrectly produced food and still had to endure rude service due to others' negligence.
Please train your staff in service etiquette and ensure order correctness, especially if you want to survive/excel in this difficult and challenging food industry.
Sean Tan
The onion rings looks weird and is under cooked. The mushroom Swiss is missing mushroom and the drin
The onion rings looked weird and were undercooked. The mushroom Swiss was missing mushrooms, and the drink was 70% ice. A very bad experience.
K. C. Tan
19 Oct'23:
Sadly the standard at this outlet has dropped drastically after the usual Malay staff are
19 Oct'23: Sadly, the standard at this outlet has dropped drastically after the usual Malay staff are no longer working here. The burger was either not warm/hot or too hot. I ordered a cup of Heaven & Earth green tea without ice, and the drink was diluted. I went to the counter to inform the Chinese lady, and she looked at me and replied, "Yah." What 'Yah'?! I asked her to replace it with a new cup as the drink should not be diluted at all, to which she reluctantly complied. I took a sip immediately and sadly, it was still diluted. I informed her about it so she could probably get the machine serviced or something, but all I got from her next was "Orh," and she didn't do anything about it, still using the diluted machine to serve other patrons. Won't be patronizing here again.
11 months ago: Best outlet to enjoy Burger King by far. The Malay staff working in this outlet always prepare your meal with heart. The burgers (very neatly packed), onion rings, and French fries are always so good. Will only patronize this outlet whenever I want to have Burger King in the future.
Vanz
Horribly run place, food took more than 15 minutes to be ready. Almost forgot I was at a fast food j
Horribly run place. The food took more than 15 minutes to be ready. I almost forgot I was at a fast food joint.
Jasmine Lim
Was short of time, so decided to go with fast food. After waiting for 20 minutes, there was still 9
I was short on time, so I decided to go with fast food. After waiting for 20 minutes, there were still 9 orders ahead of me, and I had to cancel without receiving my food. Nevertheless, I'm still thankful for the staff who assisted with my refund request.