at Anchorpoint
Based on 511 reviews
This Location
Anchorpoint View all businesses in Anchorpoint →370 Alexandra Rd, #01-11 Anchorpoint, Singapore 159953, Anchorpoint, Singapore 238895
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Based on 511 reviews
Ahmad Hafiz
I wanted to order just two meals from Subway. Guess what? I had to wait 15-30 minutes at a fast-food store. And this is supposed to be fast food quality. Only one person working the entire Subway bar? Yes, I understand there was a huge order line-up before me, but the management should handle this better. Fried rice cooked at home is definitely faster.
Space Buns
Probably the worst service and food from a Subway franchise. I visited for dinner on August 1st. When we wanted to order, the staff seemed unsure of what they were supposed to do and how to use disposable gloves. While it took them five minutes to cut a bread and put turkey meat on it, it took another five minutes to remove the bread from the oven and actually add vegetables, all while chatting and creating a queue at the cashier for customers who hadn't ordered yet. The staff member at the cash register was not wearing proper attire (no apron) and was placing his phone onto the wrapper that the food would be wrapped in. At one point, his stomach actually rubbed against the wrapper, and the sandwich was wrapped with it. He was also struggling to use disposable gloves and needed another staff member to show him how. Meanwhile, the line at the cash register kept growing instead of progressing from the bread selection stage. We told him we wanted to dine in, but he promptly wrapped our food in takeaway plastic, assuming we were leaving. He didn't inform us that the drink machine was broken until we were about to pay, and bottled drinks were the only option. He didn't mention the upcharge for bottled drinks despite the drink machine being broken and just charged us blindly. To top it all off, a baby cockroach was running around the cash register, and he completely ignored it. Additionally, there was a hair in my sandwich. I refused another sandwich and rejected the cookies and drinks. I hope the staff threw away the cookies instead of putting them back for selection. SFA has been notified.
Evelyn Tan
Low standard. Staff should get more training. I bought the Avo chicken salad and was given only 5-6 small pieces of chicken. This costs over $10, unlike bread items, so why did I receive less chicken than from other outlets? Such a waste of money.
LittleBitesSG
A little cramped, with around 8 tables available. The food taste is slightly lower than the usual Subway standard; it's okay, but the service can be significantly improved. The amount of sauce and vegetables added is less than at other Subways (e.g., Mount Alvernia). The female staff member was very curt, rude, and unfriendly. The mac and cheese could also be improved in terms of taste and consistency. Overall, I may not return.
Global Edu Pathways Singapore
There is a lady named Mona, an Indian Tamil lady, who is very unpleasant and her behaviour is very bad. One day I went to this place to have a sub. She was very greedy and didn't add the ingredients correctly. She mistakenly charged me an extra $25 and then returned it from the cashier. What the hell is wrong with this lady? She needs to be smarter for the boss, I got that point. This is not the first time; it has happened many times. One day there was a young boy, maybe Indian, not sure. He looked very tired, I could see it from his face. Of course, he must be tired as he was the only person in the outlet and the cooks were not cooking properly. Please take action on this, management.
Ellie
The subway at this place was like any other, and the sandwiches were tasty, nice, and warm. However, they took less time to cook the sandwiches, and they ended up not being crispy like the way other subways cook them. There is also limited space as there are only eight tables, which may make it difficult for some customers to stand up and sit down. Nevertheless, the service is excellent, and the staff were really friendly and nice!
Kiran Kumar
Best Subway in town. Special thanks to Mr. Divyan, he is a very great personality. All the staff greet customers so nicely, and in this fast-food chain, they provide very good service. Very appreciative, and cheers to all the staff. Thanks, will be back soon like always.
Alvin
Always enjoyed Subway. Great service by Mona and Nitin.
Jia
Well done to the guy working on his own on Sunday morning between 10 am and 11 am on 11/06/2023. He had customers in-store and Grab orders coming in. It’s very easy for people to judge and say it’s bad service, but being in the catering industry myself, I know it’s not that simple. I was happy to be patient and wait for my food. Once again, well done to this man for working under pressure and getting it done!
