at West Coast Plaza
Based on 225 reviews
This Location
West Coast Plaza View all businesses in West Coast Plaza →154 W Coast Rd, B1-49 West Coast Plaza, Singapore 127371, West Coast Plaza, Singapore 539775
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Based on 225 reviews
Ethan Leong
The new rockfish is good for its price, definitely better than the Dory. However, this LHS branch lacks a proper ordering and collection system, with servers having to manually shout out order numbers for collection. It's not very customer-friendly, but understandable given the crowd here – or the lack thereof. I will consider eating the rockfish at other outlets.
Low Boon Heng
Been taking away or ordered via Grab. Today is the first time dining here. Terrible service by the cashier today; she glared at me for requesting an upsize for a previous order. Damn rude. I nearly wanted to confront her. If the management is reading this, please educate your staff! There's also no proper collection system. We wanted to stand there and wait but were chased to go back to our seats and wait for them to call. And yes, they simply shout the number, then you go back to the cashier to collect the food. The food served, especially the fries, are cold and it seems they were cooked quite some time ago. The entrance is also wet and slippery. They kept mopping that area from when we were ordering food until even when we were done eating and about to leave. Conclusion: Unlikely to dine in there again.
Brendan Tan
Visited on a Sunday around 1pm. There wasn't a very long queue, but I still had to wait quite a while for my food. They've changed the fries, which are now dry and tough. I preferred the original ones they used to have last year and before.
Bernice Tan
For my takeaway order: I requested extra tartar sauce for my Alaska set, but ended up with no tartar sauce at all. I ordered two sets of churros; it's fine they were put together in one box, but one chocolate sauce was missing. Otherwise, the food is good.
Dolly Kuan
Updated on Jan 2025: Ordered via Foodpanda. Onion rings were salty. Clearly indicated under the "Remarks" column: "No Ice". But they still put a lot of ice cubes. Duh! Don't they know how to read or choose to ignore?! Horrible. Had to scoop out the ice cubes. This has happened not once or twice, but many times already. Latest update: Made my order via Foodpanda. Went to self-pickup and to my surprise, nobody seemed to know about the order. After checking, they started to prepare the order. I waited again. I was supposed to pick up my order at 3:07 PM, but I only got my food at 3:40 PM. Not a single apology from them; they pretended like nothing happened. I'm not like some customers who will kick up a fuss on the spot, but that doesn't mean they can take advantage of me. They didn't compensate me, nor did they apologize. Horrible. Another thing to take note of: the cashier was sneezing but never wore a mask. So unhygienic and poor service. Quiet. Usually not busy. Ample seats available, so there's no issue finding a seat. Usually, there's 1 person in the kitchen and 1 at the counter (usually served by a Malay auntie, Malay gal, or a Filipino lady). The food is okay, but the Dory Fish is quite salty. I wonder if anyone has given feedback to them about their fish being salty. Staff manning the counter doesn't seem to be interested in serving customers. They seem to be in their own world, looking at their phones, singing songs, etc. When it comes to customer service, it all depends on their mood. If they are happy, they will say "thank you" and even talk to you nicely. But if they are in a bad mood or don't wish to serve you, they will show unpleasant faces, and not even a courtesy gesture would be seen from them. Recently, I bought from them, and this is what I found at the end: traces of hair. Man, totally disgusting. They should do something about the cleanliness and also the standards of their customer service. I'm not going to patronize their outlet again.
Gavin Tan
There aren't many fast-food restaurants that specialise in seafood, thus catering to a market segment of seafood lovers. Long John Silver's has been improving its food quality over the years and has managed to stay competitive among fast-food restaurants. Their fish & chips were better than most typical Western stores, but they might lag a little behind those well-known seafood outlets. They offered healthy sides such as vegetables, corn, and rice meals as substitutes, or to balance out the ubiquitous fried platters. There are negative reviews regarding the customer service at the dining location; however, I did not face any disappointment having it delivered to me. Additionally, the batter was still crispy!
N. Tan
Honestly, for a fast food joint at an affordable price, you can't go wrong. The food is fresh and tastes good. I tried the satay chicken, soft shell crab, and clam chowder. The clam chowder was okay... nothing close to New England style.
Noor Rashid
I bought this today and it tasted really good. The price was good too. The chilli sauce was free-flow and not in packets, which is a good thing for me. Although I'm not sure if the crumbs were meant to be that dark, or if they were meant to be there in the first place. But overall, it's a nice place with nice food. It's cozy too, now for a food coma.
Alex Tan
UPDATE!! Came again and the tacos were not so great, almost inedible - lots of batter, no fish. So be wary as quality may differ from week to week. Will still come back as the nice lady on service was happy to take feedback. Have left original review below for context: Tacos at a fish and chip shop! Great idea, I say. About time I reviewed this place (West Coast Plaza) - top value and decent portions. Not sure about the coffee though; if they upgraded the machine, it would get an extra star. Also, a shame they got rid of the grilled salmon as it was the cheapest in Singapore. Very good service here, and even with the mask on, I could tell the assistant was smiling.
