Polar Puffs & Cakes is Singapore''s oldest and most established halal bakery, serving handmade baked goods with love since 1926. With over 90 years of experience in the industry, this homegrown brand has grown to operate more than 30 outlets across Singapore, making quality halal baked goods accessible to communities islandwide.
The bakery operates two HACCP-accredited and halal-certified manufacturing facilities that produce over 8 million fresh and frozen pastries annually. Their extensive menu features signature items including the famous curry puff, sugar rolls, tuna puff, hotdog puff, and various specialty cakes. Popular treats also include pandan kaya tarts, ondeh ondeh pandan buns, and Danish pastries.
Polar Puffs & Cakes offers convenient online ordering with islandwide delivery services, including free delivery for orders above 60. With locations in major shopping malls like NEX, Jurong Point, Junction 8, and many others, the bakery continues to be a beloved institution serving quality halal baked goods to Singapore''s diverse communities.
What happened to the nice curry puff myself and my family used to enjoy? Now, the curry puff has har
What happened to the nice curry puff my family and I used to enjoy? Now, the curry puff has hardly any ingredients, unlike those we had in the past. It is almost all pastry now with very little filling.
Does Polar have to resort to this pathetic state that will put customers off? It will certainly be a challenge to retain your loyal customers.
Do something about it before it is too late!
Meggie C.
Terrible encounter with their service staff at Nex earlier today around 11:30am. The young man at th
Terrible encounter with their service staff at Nex earlier today around 11:30 am. The young man at the counter was completely disengaged and rude during the whole ordering process. To exemplify his rudeness, I told him my method of payment, and people usually acknowledge with an “ok” or some other form of acknowledgement. He gave a totally no response, not even a nod of his head or eye contact. I would have been fine with that. But the icing on the cake came when I went home and realised he put my chocolate éclair together with a puff, which was warm. So naturally, the chocolate had melted.
Bad/rude service is annoying but tolerable. But when it comes at the expense of affecting the product, I think it’s grounds for complaint.
Kevin Lim
Bad counter staff services. Not focus n accuse me of calling wrong order. When I insist, try not to
Bad counter staff service. He was not focused and accused me of calling the wrong order. When I insisted, he tried not to give me the offer price of $7.2 for 4 sugar rolls until I confronted him. This is bad, trying to bully an old man. When I asked to place all 4 in a box, he simply squeezed them into a box for 3.
This spoils your product visibility. It's sad for you to have such a staff. This is not my first encounter with him; I thought the first time was my mistake. But I've realized he is not focused on customers' needs.
Wong Kai (Toujiang)
Please retrain both Chinese staff on how to handle valuable customers with more politeness.
Female
Please retrain both Chinese staff on how to handle valuable customers with more politeness.
Female staff: Used a poor tone when taking my order.
Male staff: Misheard my phone number, assumed I provided it incorrectly, did not apologize, and did not thank me after my payment. He also handed over my order poorly.
Goh T.
This cake was advertised for 2-4pax. It is barely the size of my palm! I regret ordering this online
This cake was advertised for 2-4 people. It is barely the size of my palm! I regret ordering this online for my daughter's birthday. Management should not be cheating customers like this.
Positive Reviews
Tan Shelyn
Pastry is flaky, rich and buttery
Can improve the filling? no chicken chunks found 😂
The pastry is flaky, rich, and buttery. Can the filling be improved? No chicken chunks were found.
Rachael
I have always loved Polar cakes and pastries but I especially love the service provided by Ms Esther
I have always loved Polar cakes and pastries, but I especially love the service provided by Ms Esther. She is extremely efficient, friendly, and always serves with a smile. She never fails to greet my friend and I whenever she sees us, regardless of whether we buy from her or not. I notice that she treats all her customers the same…always friendly, courteous, and helpful. This is definitely genuine service!
