Empress Koh
I ordered a takeaway today at the Vivo outlet, and I was disappointed with the service. The staff me
I ordered a takeaway today at the Vivo outlet and was disappointed with the service. The staff member (circled in the picture) was extremely slow and unhelpful, while the “bigger” guy managed everything by himself. He had to ask the slower staff member for assistance with tasks like opening the pineapple can and delivering drinks. Overall, waiting 20 minutes for just one order before mine is completely unacceptable. The unhelpful waiter seemed more focused on the cashier dashboard than on providing service. Even the lady at the noodle stall noticed how the slow staff member was not contributing and was making the other person handle everything. This is simply unacceptable. The taste of the burger was very ordinary, and the fries were all soggy by the time we reached home (a 15-minute drive). On a positive note, the larger staff member did thank me for my patience. I saw how busy and helpless he was and didn't wish to pursue further. I really hope the management at Shiok Burger takes this feedback seriously and provides proper training for their staff.