Cheryl Tan
I placed my order, but the staff did not manage to hear me, so I had to repeat it. That was fine, bu
I placed my order, but the staff didn't quite hear me, so I had to repeat it. While that was understandable, the staff member was rather rude in their response. They said, “Ya, but what’s your order??” They had no name tag, so I couldn't identify them.
I was unwell at the time, so my voice might not have been loud enough. I hope the staff can be more gracious and understanding in such situations.
Date/Time: Sunday, 4 May 2025 (11am)
Willie
Bad experience with Filipina ate staff. Yells at you all the time with an accent that you can't unde
Bad experience with a Filipina staff member. She yells at you all the time with an accent that's difficult to understand.
If you're served by a male Malay or a local auntie, you'll likely have a better experience.
The coffee has always been horrible.
Wendy Tan
i only patronise this branch because of convenience (located at MRT station). i wanted to order my u
I only patronize this branch because of its convenience, being located at the MRT station. I wanted to order my usual sandwich, chicken shroom poloni with garlic bread, which was displayed on the overhead menu.
Staff A informed me that it was no longer available and that they had something else. I couldn't quite make out what she was saying, and she didn't point to it. As the queue moved forward, I pointed to an ingredient I didn't recognize at first glance and asked about it. She "repeated" herself. I said I'd get that, as why not try something new? Then she put my bun back and told me to choose between Italian or multigrain. I was confused why she put my bun back and asked if I could choose my bun. She didn't reply, but a male staff member (Staff B) said I could only choose between those two. Okay, fine. Then, after toasting, he told me I could only choose from the five vegetables he pointed out. I asked if I could order other vegetables, and he said I could add them on. I was super confused because I've added guacamole before, but never "added on" pickles or jalapeños. He rudely stated that it was posted outside. I turned back a few times and didn't see anything on the glass. He saw I was confused and repeated himself, making it sound like I should have seen it and it was too bad if I hadn't. I wasn't pleased that I wasn't informed upfront at the beginning. I could tell he wasn't happy helping me with my sandwich. He said I could order them "just today" as a concession. That was a relief to hear because I wouldn't want the sandwich if I couldn't have both the bun and veggies I wanted – I mean, I thought that was the concept of Subway?
When making payment, I asked the female cashier (Staff C) about what Staff B had said, as walking from the MRT gantry, I hadn't seen anything. She said it was on the wall on the other side of the Subway and pointed to the poster's location. She then told me that whatever they had said was a recommendation and that I could still choose the ingredients I wanted. I am still very confused because I received different information from both Staff A and Staff B. I mentioned I didn't see the poster as I came from the MRT gantry, and she tried to explain a little. I feel she was the only one who talked to me nicely.
(See photo from the gantry direction) Customers sitting anywhere in the store would not be able to see the said posters because they are posted past the inside wall, on the outside. Perhaps the posters could be placed where customers will definitely not miss them, for example, near the door? That's just a suggestion. Please note, there is only one door for this branch, and most commuters don't walk by the said wall. Yes, I didn't notice the posters, which is kind of on me, but the location of the posters really isn't ideal. I would appreciate it if the staff could explain nicely. Of course, they are familiar with the terms and conditions and posters, but don't assume every customer is aware. There's no need to be sarcastic and rude about it. I wanted to have a nice meal, but this experience was very unpleasant.
EJ Tan
small space not enough for customers to dine in.
rude staff.
feel bad for delivery riders who had
The space is small and not enough for customers to dine in. The staff were rude. I feel bad for the delivery riders who had to deal with the wait at this outlet. One uncle was unhappy that staff were taking physical customer orders when his online order came first and he had waited more than 15 minutes. He told them to make his order, but he was told by staff to "shut up" and other nonsensical things. The disrespect shown to the delivery riders in front of a store full of customers... this experience makes me not want to come back to Subway.
Devan Nair
Ordered 2 foot long Chicken bulgogi and it’s quite funny to see how the server cut the corners and w
Ordered two footlong Chicken Bulgogi sandwiches, and it was quite amusing to see how the server cut corners and was inconsistent in putting enough chicken in one of the sandwiches. I felt embarrassed to ask the server to add an adequate and reasonable amount, as I could clearly see the miserly act being performed. I don't expect a Subway-like establishment to behave in such a cheap manner. I hope their standard meat serving amount can be somehow standardized rather than be subjected to someone's subjectivity!