Samuel Lim
I had dinner at XW Western Grill in Suntec City with my wife before heading off to meet friends at s
I had dinner at XW Western Grill in Suntec City with my wife before heading off to meet friends at Synthesis at Suntec City mall.
We were hoping the 4.6-star Google rating would reflect our experience, but unfortunately, things didn’t live up to expectations.
We strolled in on a Saturday around 4:30 pm, only to find the restaurant nearly empty. It took around 10 minutes before we were seated—and I only spotted one staff member seating guests and perhaps another serving mains. Not exactly the lively welcome one would hope for.
Our first red flag was the free-flow salad bar, which was mostly empty when we arrived. It took 15–20 minutes for it to be restocked.
We decided to order steak and fish & chips. The steak was reasonable, nothing special but serviceable. The fish & chips, however, fell below average.
As dinner hour approached and the place filled up, the strain on staff became evident. I asked for salt and pepper for my steak—they never came. I’m not even sure they understood the request, but regardless, nothing ever appeared.
Reading through online reviews, it seems we weren’t the only ones who’ve observed that staff are often over-stretched and short-handed.
Summary:
Ambience & Service: Quiet early, slow seating, and clearly understaffed during peak hours.
Food: Steak is decent, fish & chips disappoints, and salad bar was initially underfilled.
Value: Good for budget diners who want cheap mains and salad bar access.
If you're okay with basic Western fare and want the salad bar experience on a tight budget, this might suit you. Otherwise, for better quality and service, I'd recommend places like Aston’s Steak & Salad, which offers a more reliable menu, friendlier service, and a richer salad bar overall.
Butter Toast
Disappointed with the mains and salad bar. Some sides are always changing and seems to be worse eve
Disappointed with the mains and salad bar. Some sides are always changing and seem to be worse every time I visit. We used to have broccoli and mushrooms a while back, then it became Brussels sprouts and roasted potatoes. Now it's baked beans. I can't believe it. The quality of food here seems to have dropped. The sides were also not refilled even though there were patrons. Disappointing.
Halim Tan
I came with my friends and ordered Ribeye steak meal, the steak was a bit hard. The salad bar was ve
I came with my friends and ordered the Ribeye steak meal. The steak was a bit tough. The salad bar was very nice, and the food was replenished quickly. Watermelon was very popular and finished very fast. I informed a staff member who topped up the watermelon straightaway.
There was a miscommunication regarding whether we could pay separately. When I arrived, a female staff member said we could, but when paying, the male cashier said we couldn't. He asked which staff member had said it, and I pointed out the female staff member. Only after we insisted on paying separately did he allow it. Paying separately is more work for him and takes a bit more time, however, it should be an option for us to choose from the start.
Just before that, he also came and cleared our cutlery, saying that we had reached the 90-minute time limit! Basically, he was directly asking us to leave. We understand the restaurant was very full, however, if we had been told in a nicer way, we would have left anyway as we were already full and wouldn't have stayed much longer. Overall, he was still polite, but the service still has a lot of room for improvement.
Shaz The Lumi
Bread and almost empty Mr Bean got confiscated and forced to leave at the entrance by a rude staff n
My bread and almost empty Mr Bean were confiscated and I was forced to leave them at the entrance by a rude staff member named Shazreen. This is my first time encountering a restaurant with such rules. What could they possibly be afraid we'd do with bread in a restaurant with an all-you-can-eat salad bar? (7:30 PM, 10th Sep 2025)