XW Western Grill represents a distinguished addition to Singapore halal Western dining landscape, offering fusion Western cuisine that combines traditional grilling techniques with contemporary flavors to create memorable dining experiences. This MUIS-certified establishment has successfully positioned itself as a destination where families can enjoy premium steaks, burgers, and grilled specialties while maintaining complete confidence in halal compliance.
The restaurant specializes in chargrilled offerings that showcase their mastery of traditional Western cooking methods, featuring signature items like Chargrilled Sirloin Steak that provides an ideal introduction for steak beginners due to its flavorful profile and tender texture. Their Chargrilled Sirloin Steak & King Prawn combination delivers surf-and-turf experiences that satisfy multiple protein preferences in single servings.
XW Western Grill menu includes carefully crafted Gourmet Burger selections featuring Pulled Chicken and Buttermilk Fried Chicken options that demonstrate their commitment to diverse preparation methods. These burger offerings showcase their ability to create satisfying casual dining experiences alongside their premium steak selections.
The restaurants signature Chargrilled Chicken preparations offer multiple sauce options including Creamy Mushroom, Tom Yum, and Black Pepper that allow customers to customize their flavor profiles. This flexibility demonstrates their understanding of Singapore diverse palate preferences while maintaining authentic Western cooking foundations.
What distinguishes XW Western Grill is their innovative inclusion of a complimentary all-you-can-eat salad bar with every main course order. This value-added feature provides unlimited servings of hot and cold sides that enhance the dining experience while delivering exceptional value for families and groups.
Multiple strategic locations including Century Square, Changi Airport Terminal, JEM, Raffles City Shopping Centre, and Lot 1 ensure accessibility for both local residents and international travelers. The airport location particularly serves Muslim travelers seeking familiar halal Western options during their journeys.
Super Combo offerings allow adventurous diners to sample multiple proteins in single orders, providing comprehensive tasting experiences that showcase the restaurants range of grilling expertise. These combinations appeal to groups with diverse preferences and customers seeking variety in their dining experiences.
The restaurant operational philosophy emphasizes value and variety, with the free salad bar concept providing additional nutrition and satisfaction that distinguishes them from conventional Western dining establishments. This approach has helped build customer loyalty through perceived value enhancement.
Customer feedback reflects mixed experiences, with Google Reviews averaging 4.6 stars from over 8,000 reviews, indicating strong customer satisfaction overall. Many customers appreciate the value proposition and variety offered through their combination of main courses and unlimited salad bar access.
Service standards focus on accommodating families and groups, with staff trained to explain grilling options and sauce selections to help customers make informed choices. The casual yet attentive service style creates comfortable environments for both intimate dinners and larger celebrations.
The restaurants commitment to halal certification through MUIS ensures that Muslim diners can confidently enjoy Western cuisine experiences without dietary concerns. This religious compliance, combined with quality preparation, has established them as trusted destinations for Muslim families seeking Western dining variety.
XW Western Grill continues to refine their fusion Western offerings while maintaining their commitment to halal certification and value-driven dining experiences, establishing themselves as accessible destinations where diverse communities can enjoy quality Western cuisine in inclusive environments.
I had dinner at XW Western Grill in Suntec City with my wife before heading off to meet friends at s
I had dinner at XW Western Grill in Suntec City with my wife before heading off to meet friends at Synthesis at Suntec City mall.
We were hoping the 4.6-star Google rating would reflect our experience, but unfortunately, things didn’t live up to expectations.
We strolled in on a Saturday around 4:30 pm, only to find the restaurant nearly empty. It took around 10 minutes before we were seated—and I only spotted one staff member seating guests and perhaps another serving mains. Not exactly the lively welcome one would hope for.
Our first red flag was the free-flow salad bar, which was mostly empty when we arrived. It took 15–20 minutes for it to be restocked.
We decided to order steak and fish & chips. The steak was reasonable, nothing special but serviceable. The fish & chips, however, fell below average.
As dinner hour approached and the place filled up, the strain on staff became evident. I asked for salt and pepper for my steak—they never came. I’m not even sure they understood the request, but regardless, nothing ever appeared.
Reading through online reviews, it seems we weren’t the only ones who’ve observed that staff are often over-stretched and short-handed.
Summary:
Ambience & Service: Quiet early, slow seating, and clearly understaffed during peak hours.
Food: Steak is decent, fish & chips disappoints, and salad bar was initially underfilled.
Value: Good for budget diners who want cheap mains and salad bar access.
If you're okay with basic Western fare and want the salad bar experience on a tight budget, this might suit you. Otherwise, for better quality and service, I'd recommend places like Aston’s Steak & Salad, which offers a more reliable menu, friendlier service, and a richer salad bar overall.
Butter Toast
Disappointed with the mains and salad bar. Some sides are always changing and seems to be worse eve
Disappointed with the mains and salad bar. Some sides are always changing and seem to be worse every time I visit. We used to have broccoli and mushrooms a while back, then it became Brussels sprouts and roasted potatoes. Now it's baked beans. I can't believe it. The quality of food here seems to have dropped. The sides were also not refilled even though there were patrons. Disappointing.
Halim Tan
I came with my friends and ordered Ribeye steak meal, the steak was a bit hard. The salad bar was ve
I came with my friends and ordered the Ribeye steak meal. The steak was a bit tough. The salad bar was very nice, and the food was replenished quickly. Watermelon was very popular and finished very fast. I informed a staff member who topped up the watermelon straightaway.
There was a miscommunication regarding whether we could pay separately. When I arrived, a female staff member said we could, but when paying, the male cashier said we couldn't. He asked which staff member had said it, and I pointed out the female staff member. Only after we insisted on paying separately did he allow it. Paying separately is more work for him and takes a bit more time, however, it should be an option for us to choose from the start.
Just before that, he also came and cleared our cutlery, saying that we had reached the 90-minute time limit! Basically, he was directly asking us to leave. We understand the restaurant was very full, however, if we had been told in a nicer way, we would have left anyway as we were already full and wouldn't have stayed much longer. Overall, he was still polite, but the service still has a lot of room for improvement.
Shaz The Lumi
Bread and almost empty Mr Bean got confiscated and forced to leave at the entrance by a rude staff n
My bread and almost empty Mr Bean were confiscated and I was forced to leave them at the entrance by a rude staff member named Shazreen. This is my first time encountering a restaurant with such rules. What could they possibly be afraid we'd do with bread in a restaurant with an all-you-can-eat salad bar? (7:30 PM, 10th Sep 2025)
Positive Reviews
Mei T.
this review is long overdue given how often i frequent this place. i remember my mother and i being
This review is long overdue, given how often I frequent this place. I remember my mother and I being absolutely blown away by the salad bar the first time we went — everything was prepared well, especially their creamed spinach, sweet potato fries, and truffle angel hair spaghetti. Salad bar access comes with every order of a main ($14.90++), which honestly, I have no complaints about; extra protein is good. Their truffle aburi and mentaiko are great if you like these flavour profiles. A definite must-try if you want to be filled and satisfied without breaking the bank.
Dianne Lim
It was our second visit to the store and it is still as good as before. Food is always good. Most di
It was our second visit to the store, and it's still as good as before. The food is always good. Most dishes were served quite quickly, except for the baked rice/pasta, which may require longer preparation. The best part of all is that we get free flow of food from the salad bar during the wait. Great service by the staff too.
Jean
Dined here a few weeks ago with a friend.
We got the black pepper chicken and tom yum chicken both
Dined here a few weeks ago with a friend.
We got the black pepper chicken and tom yum chicken, both with a side of fries. The fries tasted pretty fresh and crispy, so we would have appreciated a slightly larger portion size. The chicken was average and not remarkable; you can get a similar or better standard elsewhere for the same price.
From the salad bar, there are plenty of sides to choose from, such as onion rings, broccoli, aglio olio, sweet potato fries, tofu, potato wedges, and more.
We weren’t fans of the cold sides like the truffle angel hair pasta and the actual salad items, but the hot sides, like those I mentioned, tasted okay. There are also many dips and dressings available. The potato wedges and onion rings could have used more seasoning, though.
We spent roughly $17 per pax. It's a good place to dine at if you’re feeling hungry and not just peckish.
However, do note the music here is quite loud, and the selection is brash and shrieky 2010s-2020s pop music, which may be a deliberate choice to shorten dining time…
Aisha Azman
Its a family-friendly restaurant. 1st time trying. The portion of food is just nice. The salad buffe
It's a family-friendly restaurant. This was our first time trying it. The portion of food is just nice. The salad buffet is our family favourite, especially the mashed potato and the coleslaw. A nice dining experience and kudos to the service.
Clarence Tan
They first thing this restaurant caught my eyes is the unlimited salad bar. The staff welcome us to
The first thing that caught my eye at this restaurant was the unlimited salad bar. The staff welcomed us to take a look. It looked more like a side dish bar, but we were more than happy to try it out.
Everyone who orders a main gets the unlimited salad bar, which is really affordable.
Although the chicken steak and baked rice were rather average, to be honest. Just choose your favourite flavour and you'll be good to go with the side dishes.
The side dishes were quite extensive and still warm, which is always good. The staff were quick to refill the salad bar.
Personally, I liked the mashed potato the most. You can request some peppers from the staff, and it tastes wonderful.
Sweet potato fries were a good add-on as well.
Overall, a great and satisfying experience.
