Shafiq Abdullah
Staff was very unfriendly. Despite greeting her twice, staff just stared at me waiting for my order
The staff was very unfriendly. Despite greeting her twice, she just stared at me waiting for my order without uttering a single word and kept staring with an angry look. After I made my order, paid, and received my change, she continued to have an arrogant look despite my thanking her. It was a terrible customer service experience for me and my disabled mother, who was in a wheelchair. This is definitely not what I expected from the service industry at the world's best airport. I do hope Roti Boy & Changi Airport will train their staff to be much more professional in this service industry.
David Wong
Was initially happy to see Rotiboy in Singapore but after taking a bite, it turned to disappointment
I was initially happy to see Rotiboy in Singapore, but after taking a bite, it turned to disappointment. It's a far cry from the Rotiboy in Malaysia. This is despite me eating the Rotiboy immediately after buying it, just after the shop opened, so it should have been fresh.
Arthur Yeo
Tried the coffee bun and the first bite was pretty amazing. It was a nice warm bun with great flavor
Tried the coffee bun and the first bite was pretty amazing. It was a nice warm bun with great flavour, but the middle was overwhelmingly buttered. It would’ve been better without so much butter.
Khai
low quality and priced high at SGD 3 ):
staff also looked upset
Low quality and priced high at SGD 3. The staff also looked upset.
Rosnah Ismail
I had a very unpleasant encounter with one of the service staff. I bought 4 Croboy and wanted to buy
I had a very unpleasant encounter with one of the service staff. I bought 4 Croboys and wanted to buy several flavours of Rotiboy. During the ordering and payment, the cashier told me to get the 5 qty for $11.50. When I took the package from the other server, a small Chinese girl, I realised it was all coffee flavour. Seeing my surprise, she tried to help me change the order. I could have a mix of flavours, 4 qty for $11. I told her I would like to change my 5 buns to 4 and was okay with not getting my 50 cents back. While she tried to change my buns, an older lady came and was unhappy that they were trying to change my order. She reprimanded the two girls openly, saying that whatever was keyed in would not tally. Sensing the two girls would be in trouble for helping me, I told them to just give me the 5 coffee buns. The elder lady told me the system was 'difficult' and nothing could be done. I just walked away. Honestly, I was mad as hell. Everything could be reversed; all kinds of purchases could be reversed. If only she had thought of the customer first. Instead of helping me, she chose to reprimand the two girls who were trying to help me. I guess my money might not be much to her....