Kwek Kwek
Queue for almost one hour today, almost my turn then tell run out of the rice balls , cannot have th
Queued for almost an hour today. Just when it was almost my turn, they told me they ran out of rice balls. They lacked the initiative to inform customers earlier that they were running out.
Jonathan Tan
2 stars for the overall experience.
5 stars for the extremely hard-working and friendly crew.
But
2 stars for the overall experience.
5 stars for the extremely hard-working and friendly crew.
But 1 star for the greedy management. Manpower is clearly lacking. Expect a wait of 15-30 minutes each time as the staff struggle to clear delivery orders from Grab, Foodpanda, and walk-ins. Sometimes walk-in customers are ignored for quite a long time because there are just too many delivery orders waiting.
Hafizah Sharif
Been patronising this branch since I moved here last year. Good service. Bad experience today - wait
Been patronising this branch since I moved here last year. The service is usually good. However, I had a bad experience today. I waited 5 minutes in line and saw the staff being swamped with delivery orders. Customers in line were being turned away due to the long waiting time as they prioritised deliveries first. What a way to turn away paying customers and lose sales just like that. I was told I had to wait 10 minutes for the cheese pancake and 15 minutes for the rice balls. The staff seemed very overwhelmed with the GF and FP delivery as well as pickup orders. Please look into better staffing and order management!