Mei Ling Tan
This was our first visit to your restaurant, and unfortunately, it will also be our last. The servic
This was our first visit to your restaurant, and unfortunately, it will also be our last. The service experience was disappointing:
- All the staff appeared tired and lacked energy, with no engagement with customers.
- We ordered three dishes, but only two were served. After waiting almost 20 minutes, we asked about the missing dish (satays) to confirm if the order had been taken. The service staff simply nodded her head to indicate that the order was taken.
- We waited another 15 minutes and asked again. Only then did the service staff check with the kitchen and realize that the dish had not even been prepared. The restaurant was not even crowded at that time, with only three tables occupied.
We decided to cancel the order. Throughout this experience, there was no apology or acknowledgment from the staff regarding the mistake.
To improve your business, I strongly suggest training your staff in basic customer service skills — especially in communication, attentiveness, and taking ownership of mistakes. A simple smile would also go a long way, as customers come here to enjoy a meal.
Eileen Ho
The food was acceptable, but the service from most of the female servers was extremely poor. We had
The food was acceptable, but the service from most of the female servers was extremely poor. We had to call them directly, even when they were standing right in front of us, before they would attend to our table. One server, wearing a tudung, behaved unprofessionally by walking with an exaggerated posture while taking orders. This is unacceptable and reflects badly on the establishment. Management should address the conduct of the female servers, as their attitude is disappointing. The only exceptions were the male server, who was very polite, and the table cleaner, who was equally courteous.
Martina Tan
Went here on friday night around 10pm — the crowd was reasonable and the place was okay.
We ordered
Went here on Friday night around 10 PM. The crowd was reasonable and the place was okay. We ordered fried rice, hotplate chicken, and Hokkien noodles. The rice and noodles were tasty, but the hotplate chicken was just average. Service could be improved; there were two female servers who didn’t seem very proactive. They appeared more focused on their phones and chatting with each other than attending to customers.
Alicia Tan
The food selection n price are reasonable except for the consistency of the satay sauce; at times th
The food selection and price are reasonable, except for the consistency of the satay sauce. At times it's thick and tasty, but today it was watery and lacked taste. This isn't the first time.
Beng Kiat Tan
Just got a take away of their Beef Fried Rice. Wanted an extra portion of their belacan chilie.. was
Just got a takeaway of their Beef Fried Rice. I wanted an extra portion of their belacan chilli, but was told I needed to pay extra for it. The price of the fried rice is already $9+, yet they can't spare an extra packet of chilli?