Rina Rahman
Hi..
This is a feedback from a very upset family!! Last night at about 9pm I called Pezzo Star Vista
Hi..
This is feedback from a very upset family! Last night at about 9 pm, I called Pezzo Star Vista to make an enquiry. My family and I had planned supper and really wanted to order from Pezzo, one of our favourite pizza joints. However, we were unsure about the operating hours and the last order timing as we planned to order through Foodpanda delivery. My call was answered by a man, whose ethnic group I couldn't ascertain. When I asked him the last order timing if I wanted to order from Pezzo via Foodpanda, he rudely asked where I was calling from. After I answered, "Holland Close," he seemingly "corrected" me, stating I called Star Vista Pezzo, which I was clearly aware of! I asked him the same question again, and he clearly and boldly said, "LAST ORDER IS 9:30 PM!!" So, at around 9:25 pm, I went into the Foodpanda app and placed an order! To my surprise, it prompted me that Pezzo Star Vista was now closed, and the operating hours were stated as 10:00 am - 9:00 pm on weekdays and 10:00 am - 8:30 pm on weekends!!! My family and I were so upset! Your staff could have told me they were already closed for the day when I called! Foodpanda delivery is not new! Your staff should be well-informed and answer queries with common sense! As far as I know, Foodpanda islandwide delivery is on until 12 midnight every day! Therefore, it's up to the individual food stores or joints to know their operating hours and last orders for online delivery! Pezzo staff and Pezzo have truly upset us to the point that we did not have our planned supper last night! I want this escalated to higher management and action expedited, or I will write the same on Facebook, IG, and so on!
David Ho
Wouldn't go again! Very stodgy. Poor quality.
Wouldn't go again! Very stodgy and poor quality.
Rajesh Kumar
Pizza is ok.
They have no seating space and it's only a take away.
The pizza is okay. They have no seating space, so it's only for takeaway.