Peter Tan
This one star is given for the "No service" provided. Three staff members were chatting, and two saw
This one star is for the "no service" provided. Three staff members were chatting, and two saw me waiting at the cashier counter, expecting them to take my order. There was not a single acknowledgement or display of care. Only when I called them did one decide to serve me after I had been standing there for some time. No apologies or a friendly smile were given. I decided not to proceed with the ordering and left.
Li Wei
Had a large iced passion fruit tea for $5.50. Taste was okay but nothing special, bit too sweet desp
Had a large iced passion fruit tea for $5.50. The taste was okay but nothing special, a bit too sweet despite ordering less sweet. To be fair, it's a coffee chain, so the coffee might be better! Anyway, they have plugs at most tables, so if you need a place to charge your phone in peace, it's a good spot.
Siti Abdullah
The Management should seriously look into training their staffs well as this is a service industry.
The management should seriously look into training their staff better, as this is a service industry. We don't need staff who are sour-faced, unhelpful, or non-verbal towards customers, while being very engaging and laughing among themselves. Furthermore, this outlet is located in a prime location. The coffee and muffin are great, to my liking. Only the service needs tremendous improvement.
Goh Eng
Visited this outlet on Sunday 3rd August at 12:15pm. Place is not crowded. Vibe is good. Coffee is g
Visited this outlet on Sunday, 3rd August at 12:15pm. The place was not crowded and the vibe was good. The coffee was also good. However, all these positives were negated by the staff's service level, or more accurately, the complete lack thereof. The staff were unhelpful and had a very bad service attitude, lacking even basic manners. I would have given it one star, but the coffee was good, so giving credit where it's due, I gave it two stars. Nevertheless, I won't be visiting this outlet again. I hope the management can train their staff properly.
Li Mei Chen
I’ve seen this coffee chain at several locations and was excited to finally try it. Unfortunately, t
I've seen this coffee chain at several locations and was excited to finally try it. Unfortunately, the staff's attitude was disappointing. I approached the counter to place my order because I wanted to use my eCapitaVoucher. However, when I told the male staff my order, he told me to just order at the kiosk.
If a customer is already at the counter and the store isn't busy, shouldn't you just take the order? I honestly don't understand why that was an issue. I explained to him that I needed to order at the counter because I was using an eCapitaVoucher.
Since it was my first time ordering at Kenangan Coffee, I wasn't familiar with the menu, so I just said I wanted the All-Day Combo Set. The same male staff responded very quickly, and I couldn't catch what he said. Then, a Malay female staff member came over and asked for my order again, so I repeated it. She mentioned there's an All-Day Breakfast Set and a Bread Set or something like that. When I asked her what the difference was, I was shocked by her attitude. She just said, "Depends on what you order la," with a look that made me feel like she thought I was unintelligent.
I was honestly taken aback by this kind of service. I'll never visit Kenangan Coffee again.
Also, to be honest, the coffee and pain au chocolat were just fine—nothing special. Definitely not worth putting up with that kind of attitude for.