Kenangan Coffee represents Indonesia's most successful coffee chain expansion into Singapore, bringing authentic Indonesian coffee culture and flavors to local shores with halal certification and a mission to spread passion for Indonesian coffee beyond Southeast Asia's borders. Originally known as Kopi Kenangan, this rapidly growing grab-and-go coffee chain has achieved remarkable success with over 850 stores across Southeast Asia and holds the distinction of being the first "Kopi Susu Kekinian" to obtain Halal Certification from Majelis Ulama Indonesia.
The coffee chain's signature offering, the Kenangan Latte, features their Creamy Latte blended with black aren (similar to gula melaka) that provides a more pronounced caramel-molasses flavor with a low glycemic index, showcasing Indonesia's rich sugar heritage. Their unique Ice Avocado Coffee combines avocado and milk with espresso to create a creamy, earthy drink with thick and silky consistency that represents innovative Indonesian coffee culture adaptations for modern palates.
With strategic Singapore locations at Raffles City Shopping Centre, Tampines Mall, VivoCity, and Compass One since their 2023 arrival, Kenangan Coffee sources premium beans from Indonesia's finest coffee regions including the lush hills of Dampit, Java, and the vibrant fields of Sidikalang, Sumatra. Their halal-certified operations and commitment to authentic Indonesian coffee traditions have successfully introduced Singaporeans to the sophisticated coffee culture of their neighboring country, bridging cultural connections through shared appreciation for quality coffee craftsmanship.
Staff named Dian is the definition of rude, unfriendly, & unprofessional. Every time I pick up my or
The staff member named Dian is the definition of rude, unfriendly, and unprofessional. Every time I pick up my orders, instead of doing her job with basic courtesy, she just points with her finger or waves her hand like I’m beneath her, all while serving me her nasty attitude face. Absolutely zero respect or customer service. Management, are you seriously ignoring all the feedback here, or do you just not care about your reputation? If this is the standard you allow, don’t be surprised when people stop coming altogether.
Ethan Tan
Seriously, this had to be worse place ever. I was the only one in the store and had only one order i
Seriously, this was the worst place ever. I was the only one in the store with only one order ahead of me. I waited 10 minutes and, being in a hurry, I asked how much longer it would take. Mind you, there was only one order in front of me (and I saw the receipt was for a single item), and she told me it would take another 15 minutes. I saw how slowly she was moving, so I was sure she just didn't care. I said that was too long, as I had already waited 10 minutes for a cup of coffee. She told me there was no choice. I said then please cancel the order, and she told me she would do it in 15 minutes... Clearly, she doesn't care about the needs of the customer right in front of her. I would have understood if she had taken the time to explain it properly, but she was rude every single step of the way.
Aiko Tan
The drinks were fine, but the service from staff name Dian really left a bad impression. The barista
The drinks were fine, but the service from staff member Dian really left a bad impression. The barista was unfriendly and unapproachable, which made the whole experience uncomfortable. A smile or a bit of courtesy goes a long way—I hope this can be improved.
Zhong Zi Ying
If I could give 0 stars, I would give 0. I don't even want to give 1 star. Staff Dian is very rude.
If I could give 0 stars, I would. I don't even want to give 1 star. Staff Dian was very rude. When I asked her for help, she was very reluctant. When I said thank you, she responded in her language that I had no manners.
April Tan
Disappointing Morning Experience at the Pastry Counter (6/8)
I visited the pastry section this morn
Disappointing Morning Experience at the Pastry Counter (6/8)
I visited the pastry section this morning (6/8) to grab a quick breakfast based on what was available. When I tried to place my order at the counter, the staff on duty abruptly told me—twice and without any eye contact—to order at the kiosk instead.
Following her instructions, I placed an order for two chicken pies at the kiosk. After waiting for quite some time, she asked for my order number. I mentioned that it should be in the system, but she replied that there were too many orders and she couldn’t tell which one was mine. This was frustrating, especially since the counter was not busy and I was the only one there initially. She insisted she had many orders (probably delivery orders, I guess).
Eventually, I handed her my receipt, and she came back to tell me there was no chicken pie available. This could have been avoided entirely if I had been allowed to order at the counter, based on the actual items in stock.
She simply said, “That’s the system.” Unfortunately, the system failed this morning—no stock check, poor communication, and a lack of flexibility that turned a simple grab-and-go into an unpleasant experience. By the time I left, a queue had formed behind me due to the inefficiency.
A more customer-focused approach and a bit of common sense could have gone a long way in improving the experience.
Two days ago, I was impressed by a staff member who was flexible and provided great customer service, which brought me back today. I was disappointed by today's experience!
Positive Reviews
Khairol Fahmi
First review! Firstly, the location is near Bali Thai, Poh Heng, opposite Hush Puppies. I love the v
First review! Firstly, the location is near Bali Thai, Poh Heng, and opposite Hush Puppies. I love the vibe of the cafe. It's relaxing and homely, perfect for a cuppa coffee and also kid-friendly! All the best!
Tirta Mahendran
Tried Kenangan Coffee at IMM — cozy spot with good vibes. The Salted Caramel Macchiato is a must-try
Tried Kenangan Coffee at IMM — it's a cozy spot with good vibes. The Salted Caramel Macchiato is a must-try, smooth and perfectly balanced.
Sean Lee
Chill place, not crowded. Download app for vouchers. Drinks is good - strong flavoured but slightly
Chill place, not crowded. Download the app for vouchers. Drinks are good - strong flavoured but slightly sweet. Ordered the Pistachio series.
Ken G.
Nice atmosphere to enjoy a cup of nice fragrance kopi.
Nice atmosphere to enjoy a cup of fragrant kopi.
Shafiq Harun
Review/Comment Draft (Third-Person POV):
I happened to be at the store during this incident and saw
I happened to be at the store during this incident and saw what happened. From what I observed, the staff, Dian, was not rude. She was trying to understand the customer’s request, but there seemed to be some miscommunication. The customer appeared to misjudge the situation and scolded her instead.
From my perspective, the staff remained professional and was simply trying to help.
Lovely matcha latte, by the way!
