Ah Xiang
Food was reasonably delicious but we find the curry salty too. Even though there was enough service
The food was reasonably delicious, but we found the curry to be too salty. Although there were enough service staff around, the service vibe was not good. It started with an unclear queue outside the restaurant. Even though we were kindly guided to the line, you could see the staff looked tired and annoyed. There's a service charge even though you have to order via their app and cook yourself! What's worse was after we were served the raw meat by a young male staff member. He just walked off. We were left baffled until we sought help from another staff member about the cooking. There wasn't a bigger plate to place the cooked meat, so we asked the young man for a similar-sized plate that was used for the raw meat, and he returned with a clean similar plate. However, we were careful and smelled the plate; it smelled of raw meat. Anyway, though the food was good, the staff clearly lacked training.
Ee Xuan
Policy Enforcement Could Be More Professional
Visited Yakiniku Shukudo (IMM Jurong) 3 May, 6.10pm w
Policy Enforcement Could Be More Professional
Visited Yakiniku Shukudo (IMM Jurong) on 3 May at 6:10 pm with my family. While I respect the "no outside food" rule, the staff’s approach was unnecessarily harsh. A staff member named Annie (who I realized was the manager) *shouted* at our table when I briefly ate an IKEA-bought snack (before realizing my mistake). The manager then sternly ordered me to put it away without any polite communication.
A simple, polite reminder would have sufficed—no need for loud scolding, especially in front of other diners. The policy is fair, but the *delivery* needs improvement. I hope the team (especially a manager in the service line) can be trained to handle such situations more professionally.
Nixby Li
I went there with my family of 13 for Mother’s Day celebration. Food was so good but the service nee
I went there with my family of 13 for Mother's Day celebration. The food was so good, but the service needs to be better. I was drinking from a glass and got a cut on my lips due to a broken edge. I asked the staff to throw away the glass immediately and told her what had happened, but she just said 'okay.' She did not ask about my well-being. Poor service.
Sheryl Tan
I love yakiniku and was excited to try this place. The prices of the set meal seems reasonable enoug
I love yakiniku and was excited to try this place. The prices of the set meals seemed reasonable enough, but the taste of the meat fell a little flat, especially the beef steak. The karubi was okay, and the beef tongue was chewy and not very consistent.
The service, however, was not great. Although free-flow kimchi was offered, the servers appeared grumpy each time we asked for it. And when we finished and pushed the tray to the side, I was told off, saying the table was meant to be shared (clearly the tray was empty and there was no one sharing at that point). Won't be back for sure.
Annie Tan
Took 20 mins to slice one piece of lamb chop... serving is slow, be prepared if you want to eat here
It took 20 minutes to slice one piece of lamb chop. The serving is slow, so be prepared if you want to eat here. We also asked for a knife but it was never served. The meat was very oily and fatty, with not many edible parts.