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Swensen's

at IMM Shopping Mall

4.4 (315 reviews)
✅ MUIS Certified
🥡 Takeaway
🍽️ Dine In
Swensen ice cream restaurant has been an integral part of Singapore dining landscape since 1979, establishing itself as the premier family-friendly destination that seamlessly combines extensive ice cream selections with comprehensive Western and local cuisine offerings. With full halal certification across all locations, this beloved restaurant chain serves diverse communities while maintaining the highest standards of quality, taste, and cultural inclusivity that have made it a trusted choice for generations of Singapore families.

Operating multiple strategic locations throughout the island including Changi Airport Terminal 3, Clementi Mall, Compass One in Sengkang, Downtown East E!hub in Pasir Ris, IMM Shopping Mall in Jurong East, Junction 8 Shopping Centre in Bishan, Jurong Point 2, NEX Mall in Serangoon Central, Northpoint City in Yishun, and Parkway Parade in Marine Parade, Swensen ensures convenient access for customers across different neighborhoods and lifestyle preferences.

The restaurant signature ice cream offerings represent the heart of the Swensen experience, featuring an impressive selection of premium flavors, innovative sundaes, and customizable dessert creations that cater to every sweet preference. The iconic Earthquake Sundae remains a centerpiece attraction, delivering generous portions of multiple ice cream flavors, toppings, and sauces that create memorable sharing experiences for families and groups celebrating special occasions.

Beyond the legendary ice cream selections, Swensen provides comprehensive dining menus that showcase skillful fusion of Western classics with local Singapore flavors. Popular main dishes include tender Lamb Chops prepared with aromatic seasonings, diverse Pasta selections featuring both traditional and Asian-inspired sauces, flavorful Mee Goreng that incorporates local spice profiles, satisfying Omelette preparations, premium Steak options, juicy Burgers, rich Lasagne, creative Baked Pasta varieties, and hearty Baked Rice dishes.

The innovative Swensen Unlimited concept, featured at locations including Terminal 2 Changi Airport Arrival Hall and VivoCity #02-117, elevates the dining experience to comprehensive buffet offerings that include hot mains, fresh seafood, live cooking stations, authentic Peranakan dishes, and the spectacular 48-flavor ice cream bar with unlimited waffles and diverse toppings. These buffet experiences, operating daily from 11:00 AM to 11:00 PM with 90-minute dining sessions, provide exceptional value for families and groups seeking extensive variety and unlimited indulgence.

The beverage program complements the food offerings with creative options including refreshing Mango Bliss Smoothie, indulgent Chocolate Lava Milkshake, and specialty coffee preparations that provide perfect accompaniments to both meals and desserts. These beverages are crafted using premium ingredients and innovative preparation methods that maintain consistency across all locations.

Family-friendly atmosphere remains central to the Swensen identity, with comfortable seating arrangements, welcoming decor, and service approaches that accommodate children, parents, and multi-generational groups celebrating birthdays, achievements, and casual family gatherings. The restaurant commitment to creating memorable experiences extends beyond food to encompass the entire dining environment and customer service philosophy.

The halal certification ensures complete peace of mind for Muslim families and individuals seeking quality dining experiences without compromising religious dietary requirements. This inclusive approach, combined with diverse menu options and consistent quality standards, has established Swensen as a go-to destination for Singapore multicultural communities.

Modern convenience is prioritized through the restaurant physical locations in major shopping centers and transportation hubs, making Swensen easily accessible for both planned visits and spontaneous dining decisions. The strategic positioning ensures customers can enjoy quality meals and desserts while shopping, traveling, or exploring Singapore entertainment districts.

Special occasion services including custom ice cream cakes, group dining packages, and celebration arrangements make Swensen an ideal choice for birthdays, anniversaries, corporate events, and community gatherings. The restaurant experienced staff can accommodate various group sizes and special dietary requirements while maintaining the quality and service standards that define the brand.

Whether you are seeking nostalgic ice cream experiences that recall childhood memories, exploring fusion cuisine that combines international and local flavors, celebrating special occasions with family and friends, or simply craving premium desserts in welcoming environments, Swensen continues to deliver the comprehensive dining experiences that have made it a beloved institution in Singapore restaurant landscape for over four decades.

Customer Reviews

4.4 / 5

Based on 315 reviews

Contact & Location

This Location

IMM Shopping Mall View all businesses in IMM Shopping Mall →

2 Jurong East Street 21, #01-92/93 IMM Building, Singapore 609601, IMM Shopping Mall, Singapore 609601

Other 10 Locations

65 Airport Blvd

6242 3669

AMK Hub

6235 9902

Bedok Mall

6844 9759

Bugis Junction

6255 2052

Causeway Point

6894 2086

City Square Mall

6509 6280

Clementi Mall

6659 2151

Compass One

6386 4341

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Business Hours

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Reviews & Ratings

Customer Reviews

4.4 / 5

Based on 315 reviews

Negative Reviews

Catherine Yeo Catherine Yeo

I am writing to formally express my disappointment with my recent experience at the Swensen IMM bran

I am writing to formally express my disappointment with my recent experience at the Swensen IMM branch on 13 August 2025. During my visit, my daughter and I encountered several issues that not only affected our meal but also raised serious concerns regarding service standards and food quality. Firstly, the service was subpar. I attempted to order using the QR code, which was not functioning properly. When I sought assistance from a staff member, her response was dismissive, and she failed to acknowledge my difficulty. Instead of offering help, she simply walked away and returned with an iPad, neglecting to reassure me or check on my needs. This lack of attentiveness is not what I expect from a reputable establishment. Moreover, we ordered the promotional ice cream—specifically, the S’mores and less sugar chocolate flavors. Both desserts were served with a chocolate fudge that appeared slimy and curdled, which was unappetizing and concerning. When I pointed this out to the male manager, his response was dismissive, simply stating, "it's like that one, it’s fudge mah." This lack of concern for customer feedback is troubling, especially when it comes to food safety. Additionally, I noticed that some items on the menu were sold out during our visit, which was disappointing and added to our overall dissatisfaction. It is frustrating to look forward to specific offerings only to find them unavailable. After consuming the ice cream, both my daughter and I experienced nausea and discomfort, leading me to believe that the fudge may have been spoiled. I find it alarming that such a product could be served without any acknowledgment of its condition. We had enjoyed the same ice cream at the Swensen Nex branch just days prior, and the quality was noticeably different. Overall, this experience was incredibly disappointing and has raised serious concerns for me about the standards at the IMM branch. I urge you to investigate this matter further to ensure that other customers do not face similar issues in the future.

Rahmah Binte Ahmad Rahmah Binte Ahmad

We visited the outlet at IMM at 8:00pm and placed our orders. Unfortunately, our meals only arrived

We visited the outlet at IMM at 8:00pm and placed our orders. Unfortunately, our meals only arrived at 8:30pm. While we were dining, the staff began wiping and mopping the floor with Clorox, which had a very strong chemical smell. This not only caused us to lose our appetite but also gave us headaches. We raised our concern to the manager, but she did not acknowledge our feedback and continued cleaning the tables and floor instead of addressing the situation. We were very disappointed with the overall service and the lack of consideration for diners' comfort. Strong cleaning chemicals should not be used during dining hours, especially when guests are still eating.

Edgar Leo Edgar Leo

Seafood spaghetti, seafood soup and a bowl of fried mushroom, all in very small portion. $20+ for th

The seafood spaghetti, seafood soup, and fried mushrooms were all served in very small portions. For a lunch set costing over $20, I still felt hungry after the meal. The taste was normal.

Ryleigh Ryleigh

Visited on a weekday during lunch time, and the restaurant was not fully packed. Ordered the BBQ chi

Visited on a weekday during lunchtime, and the restaurant was not fully packed. Ordered the BBQ chicken with rice and mac & cheese. The portion was huge and it tasted great surprisingly, though the mac & cheese was cold when served. The downside was the slow service. Orders were piling up at the kitchen counter, and it took a long time for the staff to serve them to the customers. This caused the food to be lukewarm and not as fresh when served. That said, the food was pretty good and the atmosphere in this newly renovated restaurant was nice.

Positive Reviews

Malini Tan Malini Tan

Staff was very helpful polite Husni and Qistina has been very attentive to our needs. All other sta

Staff was very helpful and polite. Husni and Qistina were very attentive to our needs. All other staff were also friendly and pleasant. 4 July 2025

Amutha Devi Amutha Devi

My hubby and myself visited IMM Swenson for the first time to have lunch. We were served by Bernadet

My husband and I visited IMM Swenson's for the first time for lunch. We were served by Bernadette, who provided excellent service. She was very polite and attended to all our needs. In fact, all the staff served well and were polite too. We will visit again. Thank you for the good service, Bernadette.

Lilian Lim Lilian Lim

Today, I went Swesen IMM with my friend for lunch. Mr Hari OM is very friendly and helpful to guide

Today, my friend and I went to Swensen's at IMM for lunch. Mr. Hari OM was very friendly and helpful in guiding me through using Telegram to retrieve my membership records. The food was delicious, and we enjoyed both the meal and the service.

Sufian Mohd Ibrahim Sufian Mohd Ibrahim

I had late lunch with my wife. The restaurant manager, a lady was always smiling and trying her best

I had a late lunch with my wife. The restaurant manager, a lady, was always smiling and trying her best to make the customers comfortable. It was obvious she was understaffed. Her demeanor and calmness made me admire her. I told her personally that she was amazing despite the pressure from understaffing and the growing queue. Amazing lady! Swensen's, you are lucky to have such an employee. Take care of her!

Raine Tan Raine Tan

We had a pleasant dining experience at your restaurant. Although the cup served initially was not cl

We had a pleasant dining experience at your restaurant. Although the cup served initially was not clean, the staff member Bernadette promptly replaced it with a new one. While hygiene could be improved, her friendliness and attentiveness truly stood out. Bernadette also cleaned our table right after we finished our meal, allowing us to enjoy our dessert comfortably. Her service made us feel well taken care of. The food was delicious, especially the Impossible Burger. The portion was a little small, and we hope it could be increased in the future, but the taste was excellent. Overall, we truly enjoyed the experience and appreciate the warm and attentive service.

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