Swensen's at Bukit Panjang Plaza - Main Image
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Swensen's

at Bukit Panjang Plaza

4.4 (315 reviews)
✅ MUIS Certified
🥡 Takeaway
🍽️ Dine In
Swensen ice cream restaurant has been an integral part of Singapore dining landscape since 1979, establishing itself as the premier family-friendly destination that seamlessly combines extensive ice cream selections with comprehensive Western and local cuisine offerings. With full halal certification across all locations, this beloved restaurant chain serves diverse communities while maintaining the highest standards of quality, taste, and cultural inclusivity that have made it a trusted choice for generations of Singapore families.

Operating multiple strategic locations throughout the island including Changi Airport Terminal 3, Clementi Mall, Compass One in Sengkang, Downtown East E!hub in Pasir Ris, IMM Shopping Mall in Jurong East, Junction 8 Shopping Centre in Bishan, Jurong Point 2, NEX Mall in Serangoon Central, Northpoint City in Yishun, and Parkway Parade in Marine Parade, Swensen ensures convenient access for customers across different neighborhoods and lifestyle preferences.

The restaurant signature ice cream offerings represent the heart of the Swensen experience, featuring an impressive selection of premium flavors, innovative sundaes, and customizable dessert creations that cater to every sweet preference. The iconic Earthquake Sundae remains a centerpiece attraction, delivering generous portions of multiple ice cream flavors, toppings, and sauces that create memorable sharing experiences for families and groups celebrating special occasions.

Beyond the legendary ice cream selections, Swensen provides comprehensive dining menus that showcase skillful fusion of Western classics with local Singapore flavors. Popular main dishes include tender Lamb Chops prepared with aromatic seasonings, diverse Pasta selections featuring both traditional and Asian-inspired sauces, flavorful Mee Goreng that incorporates local spice profiles, satisfying Omelette preparations, premium Steak options, juicy Burgers, rich Lasagne, creative Baked Pasta varieties, and hearty Baked Rice dishes.

The innovative Swensen Unlimited concept, featured at locations including Terminal 2 Changi Airport Arrival Hall and VivoCity #02-117, elevates the dining experience to comprehensive buffet offerings that include hot mains, fresh seafood, live cooking stations, authentic Peranakan dishes, and the spectacular 48-flavor ice cream bar with unlimited waffles and diverse toppings. These buffet experiences, operating daily from 11:00 AM to 11:00 PM with 90-minute dining sessions, provide exceptional value for families and groups seeking extensive variety and unlimited indulgence.

The beverage program complements the food offerings with creative options including refreshing Mango Bliss Smoothie, indulgent Chocolate Lava Milkshake, and specialty coffee preparations that provide perfect accompaniments to both meals and desserts. These beverages are crafted using premium ingredients and innovative preparation methods that maintain consistency across all locations.

Family-friendly atmosphere remains central to the Swensen identity, with comfortable seating arrangements, welcoming decor, and service approaches that accommodate children, parents, and multi-generational groups celebrating birthdays, achievements, and casual family gatherings. The restaurant commitment to creating memorable experiences extends beyond food to encompass the entire dining environment and customer service philosophy.

The halal certification ensures complete peace of mind for Muslim families and individuals seeking quality dining experiences without compromising religious dietary requirements. This inclusive approach, combined with diverse menu options and consistent quality standards, has established Swensen as a go-to destination for Singapore multicultural communities.

Modern convenience is prioritized through the restaurant physical locations in major shopping centers and transportation hubs, making Swensen easily accessible for both planned visits and spontaneous dining decisions. The strategic positioning ensures customers can enjoy quality meals and desserts while shopping, traveling, or exploring Singapore entertainment districts.

Special occasion services including custom ice cream cakes, group dining packages, and celebration arrangements make Swensen an ideal choice for birthdays, anniversaries, corporate events, and community gatherings. The restaurant experienced staff can accommodate various group sizes and special dietary requirements while maintaining the quality and service standards that define the brand.

Whether you are seeking nostalgic ice cream experiences that recall childhood memories, exploring fusion cuisine that combines international and local flavors, celebrating special occasions with family and friends, or simply craving premium desserts in welcoming environments, Swensen continues to deliver the comprehensive dining experiences that have made it a beloved institution in Singapore restaurant landscape for over four decades.

Customer Reviews

4.4 / 5

Based on 315 reviews

Contact & Location

This Location

Bukit Panjang Plaza View all businesses in Bukit Panjang Plaza →

1 Jelebu Rd, #03-04, Singapore 677743, Bukit Panjang Plaza, Singapore 677743

Other 10 Locations

65 Airport Blvd

6242 3669

AMK Hub

6235 9902

Bedok Mall

6844 9759

Bugis Junction

6255 2052

Causeway Point

6894 2086

City Square Mall

6509 6280

Clementi Mall

6659 2151

Compass One

6386 4341

Downtown East Mall

6584 5716

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Business Hours

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Reviews & Ratings

Customer Reviews

4.4 / 5

Based on 315 reviews

Negative Reviews

Adrian Lim Adrian Lim

I think the brand has really failed to evolve with the times but nonetheless still brings back a nic

I think the brand has really failed to evolve with the times, but nonetheless still brings back a nice touch of nostalgia with food that still tastes great! The placement of the tables seems very cluttered and squeezy, often causing a bottleneck between their own staff and customers. The waiting time was also unacceptable, taking about 30-40 minutes for our mains. I guess the saving grace was the baked rice and the ice cream. Nothing to mention about the service; it was pretty standard and could use a little more energy/politeness.

Jun Wei Jun Wei

The fish and chip was incredibly small, barely covering three spoonfuls. Just look at the picture. T

The fish and chips were incredibly small, barely covering three spoonfuls. Just look at the picture. The staff were inefficient in serving, and their customer service was lacking when providing feedback. It was impossible to get a response. Edit: 25 Aug It took about one month for them to send me a voucher to claim another fish and chips from their outlet. Guess what, the fish and chips voucher cannot be claimed with any existing promotion. I am not sure if this is how service recovery is done. Additionally, I asked what the expected portion size for each serving was, but they did not answer. I guess they just want to quickly shoo you away with a voucher that can only be used on its own.

Siow Siow

Ordered two fish and chips via Foodpanda and was thoroughly surprised when we got our food. The qual

Ordered two fish and chips via Foodpanda and was thoroughly surprised when we received our food. The quality has dropped significantly since we last had it. The fish isn’t the same as we had last time; it’s too soft and overly flaky, literally falling apart when picked up with a fork. It doesn’t have the same firm yet tender texture we had previously. Next, no tartar sauce was provided, despite it being emphasized on the menu description. The last straw was when we were given dried-up, mouldy lemons for the fish. Thankfully, I scrutinised them before squeezing any onto the fish, otherwise, it would have been a huge food safety breach with possible serious medical consequences had we ingested them. All this, for $39 for two sets of fish and chips, no less. A terrible experience.

Molly Tan Molly Tan

I was dining with my family on the 1st Sept 2025.Super hot like no air conditioning at all.Service 7

I was dining with my family on 1st September 2025. It was super hot, like there was no air conditioning at all. Service was about 70 percent. I paid $138, but when I reached home, I realised I was supposed to have the sundae promotion (one for one), but they didn't deduct it. I called several times but received no answer. Disappointed.

Xavier Xavier

Food quality has dropped ever since as years past by. Service has dropped very badly back then servi

The food quality has dropped significantly over the years. Service has also deteriorated badly. Previously, the service was good and the staff were friendly, but now there's this one elderly uncle who shows attitude when customers ask him for things. It was my mother's birthday, and she had a free Swensen's birthday sundae. That same uncle insisted she had to order a meal to claim it. Since it's free, why do you have to order other things in the restaurant to claim it? This Swensen's outlet in Bukit Panjang needs redevelopment, renovations, and a complete restart. Please fire that old uncle who wears glasses when reading; he is very unprofessional and rude.

Positive Reviews

Feasty Feasty

Swensen's_Bukit Panjang Plaza The fried chicken 🍗 was crispy on the outside and juicy on the inside,

Swensen's Bukit Panjang Plaza. The fried chicken was crispy on the outside and juicy on the inside. Nice!

Marcus Lim Marcus Lim

Standard western food fare where I used to think the fries are fantastic. Okay these days. Staff are

Standard Western food fare; I used to think the fries were fantastic, but they're just okay these days. The staff are still as friendly as ever, with inclusive staff at this branch as well. Food-wise, there's a lot of fried stuff and spaghetti, which appeals to the kids. Servings are big. The coleslaw doesn't seem to be popular at all; I ended up eating 3 out of 4 bowls, with the last bowl still on the table. The new UFO burgers are novel and interesting, but they probably should warn customers that it takes 30 minutes for the UFO to arrive. Perhaps something was wrong in the kitchen on the day of our visit, as a double cheese beef burger also took almost 25 minutes. Located in BPP, a popular halal option.

Tan Wei Jie Tan Wei Jie

Visited swensens on a Saturday night in a group of 3. Went around 6+pm, managed to get a seat after

Visited Swensen's on a Saturday night with a group of 3. We arrived around 6 PM and managed to get a seat after waiting for about 5 minutes. Our first waiter was patient and professional, taking the time to explain the perks of Swensen's membership and the vouchers we could use. (Nowadays, Swensen's membership is quite rewarding but also a bit complicated, requiring the use of Telegram). However, another waiter who served us later was a bit rude when we asked about our banana split – he literally didn't acknowledge us, just waved his hand towards the kitchen, and walked away. We ordered one pizza, one battered fish and chips, and one meatballs to share. This came with 3 free drinks (we topped up $1 each for special drinks) and a free banana split thanks to all our membership perks. The total bill was $60 for a quite filling and value-for-money dinner. Thank you.

Anikaz Bites Anikaz Bites

Good food and great selections of ice cream. A lot of vegetarian options. They have an array of impo

Good food and a great selection of ice cream. There are a lot of vegetarian options, and they have an array of Impossible burgers to choose from! The pizza was delicious and had an incredible tangy sauce. The mozzarella sticks were delicious too, and the sweet potato fries were incredibly crisp. The banana split was sweet and decadent with different flavors of ice cream.

Yeo Keng Yeo Keng

Today the foods is very nice to eat and tasty! Yum! Hot and fresh. Staffs are very kindly and severe

Today the food is very nice to eat and tasty! Yum! Hot and fresh. The staff are very kind and serve very fast.

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