Anuar Hassan
Buy the 6 dollar sg60 bundle,the melacca sago pancake taste bad,worse than nyonya kueh and the tow h
Buy the $6 SG60 bundle. The Melaka sago pancake tastes bad, worse than Nyonya kueh, and the tau huay has an overnight taste, kind of sour.
Jay Tan
Bought 2 cheese pancakes. They were overcooked and cold. Told the lady manning the cashier that I wo
Bought 2 cheese pancakes. They were overcooked and cold. I told the lady manning the cashier that I would like ones that were hot and not overcooked. Unfortunately, she didn't take my request well and told me that "cannot do like that". However, a young lady (Ms Wang Siew Tean?) stepped forward and showed what good customer service is. She exchanged the cold, overcooked pancake for a properly cooked and warm one. Well done for her sense of maturity and good customer service attitude.
Ginny Ong
Ordered Ginger soup beancurb and peanut rice ball soup but was only given Ginger soup rice ball.
Ordered ginger soup with beancurd and peanut rice ball soup, but was only given ginger soup with rice ball. So I had to wait for another bowl of rice ball soup.
I paid $100 to the cashier (the same person who prepared the food and took the order), but she gave me $4x in change. Wow, my two bowls of rice balls cost $5x.
So I went back to tell her about the short change. She checked her cash register and gave me back $50 without making eye contact. I was angry with her behaviour, so I told her to focus on her work. She didn’t look at me at all, so I repeated my words. She unwillingly and very softly said sorry.
I didn’t want to make a big fuss, so I walked out. I hope the management sees my review and provides proper training to your staff. Thanks.
sally tan
Bought 2 Cheese $2.10 each, 2 crunchy peanut $2.10 each and 2 egg mayo $2.10 each because 5 free 1.
Bought 2 Cheese ($2.10 each), 2 Crunchy Peanut ($2.10 each), and 2 Egg Mayo ($2.10 each) because of the 'buy 5 free 1' promotion. When I got home, they had given me 3 Chocolate buns ($1.90 each) instead. I bought them because I was craving Egg Mayo and I didn't receive any at all. Very disappointed that they could mix up the order so easily.
Peng
Paid for an ice cream cone. Was told to wait for 10+ minutes while they fix the machine, because pre
I paid for an ice cream cone and was told to wait for over 10 minutes because the machine had broken down after the previous customer ordered three ice creams. After waiting, I was informed there was no more ice cream as the machine was broken. I was expecting some form of service recovery for wasting 15 minutes of my time waiting for a cone that wouldn't be served. Nothing was offered. There was an ice cream tub in a nearby freezer, and they asked me to top up 80 cents for it. I felt like they purposely broke the machine to get me to buy this more expensive option. At least they could have offered it as a free replacement. Was it my fault the machine broke? Meanwhile, someone before me complained about their drink being too sweet, and the staff member freely topped it up and replaced the drink for him. If my child hadn't insisted on having ice cream, I would have cancelled and requested a refund. Really poor service.