at JEM
Based on 401 reviews
This Location
JEM View all businesses in JEM →50 Jurong Gateway Rd, B1-K5 Jem, Singapore 608549, JEM, Singapore 608549
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Based on 401 reviews
Leo Shi Jie
Bad experience, especially at the JEM outlet. The staff had a bad attitude and poor customer service. When I ordered a set and requested a black container, they started throwing my food into it with very frustrated expressions. Their tone when serving customers was as if we owed them something. There were two staff members, both ladies.
Ah Tock
25 July 2024 Food - Bought 1 black sesame ball. The crust was hard, which felt like it was leftover and reheated from the previous day. And $1.90 is expensive for such poor quality. Service/Atmosphere - The employees were arguing and causing confusion among themselves in front of customers. I think it's unfair for customers to witness their drama and have to wait for them to sort things out before serving us. They were also not attentive to orders. I wonder whether the management even bothers to coach their employees or try to improve their service delivery at all.
Infinia Z
The auntie had a very bad attitude when I went to buy. I will not visit again.
Winnie Tan
I've never really liked Old Chang Kee, and it's always been bought by friends for me. The staff's attitude is 100% very poor, serving customers with "groaning black faces." Please be reminded that we don't eat for free; it's bought with hard-earned money. The system always breaks down, so why does Grab offer "Flash Buy Friday Deals" that customers can't redeem at all? I've tried going to the Jem outlet several times and tried calling the Boon Lay outlet, but the number is totally unreachable. Please investigate why such lousy staff attitudes are directed towards supporting customers like my friends. I was very angry and annoyed when I personally witnessed staff quarrelling amongst themselves and then venting their anger on innocent, paying customers. As the boss of Old Chang Kee, please do something to improve your staff's internal teamwork and attitudes, as paying customers don't deserve bad, "groaning black face" attitudes. Moreover, Old Chang Kee should count its blessings when paying customers still support OCK despite many good curry puffs and other options in F&B establishments. OCK is not the only place people crave; their products are getting from bad to worst, with some foodstuffs being very salty and oily, which can easily lead to high blood pressure, fatty liver, etc. I will never patronize OCK again, even if it's given for free. Thanks.
CKS
Business must really be booming for them. Snappy aunties. Crappy snacks. Crazy prices. Yet the queue is never-ending. Keen to find out what's their appeal? Super fast transactions. No idle chatter. Don't ask questions. Just pay and go. Yet no one is complaining. Magic? No. Just a transaction. No customer relationship building. No brand building. Poor founder Uncle Han must be turning in his grave. Maybe Lim TY too.
Jia Le Tan
The staff were so kind and patiently waited for us when we were unsure of what to order. They were enthusiastic and politely waited for customers to make up their minds, even with a long queue. The food was amazing, tasting even better than my grandma's cooking! In a nutshell, the service was as good as their food, and Old Chang Kee will always hold a special place in my heart.
