Shafreen Kassim
Had bad experience at this JEM outlet. My partner and I had the prawn fritters, sambal stingray, sam
Had a bad experience at this JEM outlet. My partner and I ordered the prawn fritters, sambal stingray, sambal kangkong, and deep-fried sweet and sour seabass. Firstly, the prawn fritters were super oily and overfried. We could taste that the oil used was old, and they didn't bother to drain the oil before plating. Refer to the photo for reference. Secondly, the sambal stingray deserves a 0/10. The stingray used was old, the meat was rubbery, and the sambal was seriously underwhelming. Not to mention, they didn't even spread the sambal entirely on the stingray. The sambal kangkong was a little too salty but acceptable. The deep-fried seabass was the best of the dishes we ordered, but still below average compared to other restaurants. The total bill was about $60+. We were totally disappointed with the quality of food served. We didn't have any issues with Penang Culture at the Terminal 1 outlet. Perhaps management should check with the kitchen crew and implement some quality control.
Serene Wong (Clover)
Came on Sat late noon and seated promptly. Order via online and food arrived in total about 20 minut
Came on Saturday late noon and was seated promptly. Ordered via online, and the food arrived in about 20 minutes for the Assam Laksa and Prawn Noodle. I was caught by surprise when a staff member started cleaning the table while we had just finished. I observed other staff cleaning up tables only after diners had left. There were still plenty of seats available, which I found a bit odd. Why did the staff come and clean without asking any questions...
Nurul Insyirah
Neli is very friendly and helpful. Love her service. However, we noticed that the ingredients in our
Neli is very friendly and helpful. Love her service. However, we noticed that the ingredients in our food were lesser compared to last time. As for the ice kacang, the bowl is too small and I feel it should be in a bigger bowl.
Ee Sook
The food is really so so… flavour not so authentic, quite adjusted. The assam laksa lacks punch and
The food is really so-so. The flavour isn't very authentic, quite adjusted. The Assam Laksa lacks punch and was served lukewarm. The Penang Fried Kuay Teow lacks sweetness and soy sauce flavour. The rojak has dough fritters that are so hard you can't pierce them with a fork; they need to be picked up with chopsticks or scooped with a spoon. So, I think the dough fritters aren't fresh. For the salted egg mantis prawn, it seemed like a lot of batter. The flavour is great, but I don't know how much prawn there is because we can't see the prawn after biting it open. Overall, I won't be back for this price point and quality of food. Also, I saw the staff actively approaching clients to give them reviews on Google. Perhaps that's why they have so many reviews.