at Hillsta Harvester
Based on 130 reviews
This Location
Hillsta Harvester View all businesses in Hillsta Harvester →68 Phoenix Rd, #01-21 Hillsta, Condo 668202, Hillsta Harvester, Singapore 668202
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Based on 130 reviews
Nick Tan
The food arrived like this from Foodpanda. Okay, maybe it's because the driver was riding and there were many bumps, but I feel the food looks kind of stale and the avocado is sour! Actually, after seeing the review, I regretted ordering, but it was already on its way. That whole chunk tasted sour.
Shu Yi
Got a light bowl for lunch, but the service from the male staff on duty was very unsatisfactory. He snapped at me, claiming he couldn't hear my order, mumbled throughout our interaction, and gave me a very small portion size compared to all the other outlets I've frequented. I was the only customer in the store, so I don't know why he was so impatient and rude. Extremely disappointing experience. After reaching out to Poke Theory on IG DMs as they requested, they only replied after more than a week and then ghosted my next message. Still unresolved, very poor customer recovery...
David Goh
Added 2 x 50g (salmon and tuna) for one bowl and 1 x 50g (salmon) for the other. This cost an extra $12 in total. When we opened the box a couple of hours later, we realized we had been scammed. The amount of fish was measly, and the tuna was also missing. We order from Poke Theory quite often and know what 100g + 100g should look like. We also regularly weigh our protein to track our macros. It was obvious the kitchen did not give us the top-ups. We ordered online and did self-collection, where you cannot see the server scoop and weigh the fish yourself. Therefore, do not order from this outlet again if you don't want to be cheated. We spent $44 and ended up cooking some extra chicken breasts on our own to meet our macros. We will never buy from this outlet again.
Muhammad Farhan
As a regular, I've noticed this place suffering from shrinkflation. The prices have shot up, but the serving sizes, especially the salmon/tuna portions, keep going down. I remember back when the prices were still $9-$12, the portions were really generous. Please don't be so calculative with the portions. A few months ago, I ordered a takeaway, and the staff member was really focused on the weighing scale, removing any excess salmon. I paid close to $20 for that, and there's no harm in having a few more grams! But worst still was when I ordered via delivery a few days back. I paid around $25, and the portion was truly pathetic. This really doesn't look like a $25 dish. Not only the salmon, but even the side vegetables and rice portions are getting worse. I swear even the bowls are getting smaller.
Jasmine Mok
Dear Poke Theory Customer Service, I hope this message reaches you promptly. I am writing to express my profound disappointment and frustration with the recent service I received from Poke Theory, order #42695. This experience has not only inconvenienced me but also caused significant embarrassment in a professional setting. I placed an order with high expectations, as I have been a satisfied customer in the past. Unfortunately, my experience this time has been nothing short of a disaster. Firstly, the delivery of my order was severely delayed, arriving well past the promised time. This lateness was not only inconvenient for me personally but also jeopardized the success of a crucial business meeting. To compound matters, upon opening the delivery, I discovered that the items I received did not match the items I had ordered. This error caused a great deal of embarrassment, as the order was intended for a business luncheon. The incorrect items not only disrupted the flow of the meeting but also reflected poorly on me as the organizer. As someone who values the professionalism and reliability of the services I engage with, this experience has shaken my confidence in Poke Theory. I am left grappling with the consequences of your company's errors, both in terms of my personal inconvenience and the damage it caused to my professional reputation. The extent of the damage has been communicated to Glenn from Hillsta Harvester at 5:00 PM today. I implore you to investigate this matter urgently and take immediate corrective actions. I request a thorough explanation for the delay and the incorrect order fulfillment. Additionally, I insist on a prompt delivery of the correct items to rectify the situation. Given the gravity of this situation, I expect more than just an apology. I hope for tangible actions to restore my faith in your company and to prevent such incidents from occurring in the future. My business relies on dependable services, and the recent events have raised serious concerns about Poke Theory's commitment to meeting customer expectations. I anticipate your swift attention to this matter and a comprehensive resolution. Please understand the urgency of the situation, and I look forward to your prompt response. Sincerely, Jasmine
Fabulous Feast
I ended my visit at a friend’s place and came across Poke Theory within the condo vicinity. As I was browsing the menu, unsure of what to eat, Christina greeted me with a warm and friendly smile. I told her I wanted something light since I had just had a full meal, and she recommended the açaí bowl. I’m so glad I took her suggestion—the açaí bowl was both delicious and affordable! Despite her young age, Christina remained approachable and helpful throughout the interaction. Thank you, Christina, for the great recommendation and excellent service. Keep it up!
Christabel
I haven't purchased from them for several years due to the poke portions being really small, but there seems to have been a slight improvement. All other ingredients apart from the poke have been quite consistent and fresh, so I cannot discount this fact. Anyways, my review is solely to speak of my love for their acai bowls – they have the best coconut chia seed pudding among all stores in SG that sell acai. While the acai base itself used to be a larger portion and filled to the brim, it's much less now, but I would still get it considering the chia pudding alone.
Ellie
Update: A refund has been made by Poke Theory Hillview themselves, not through Foodpanda. The customer service from Poke Theory was great and very responsive. Thanks for resolving this issue! I will continue to support them. Ordered via Foodpanda, the food was in the kitchen preparing from 6+ pm all the way till 8+ pm, and I only received my order slightly past 9 pm. I was very disappointed that I had to order other food from another delivery outlet. I tried reaching out to them via IG DM and email but received no response. I also tried calling their number to cancel the order since I couldn't cancel it on my end, but no one picked up. My brown rice was also switched to white rice, and they simply wrote 'sold out'.
Yee Teng
I'd heard a lot about this place and finally got to try it the other day. The salmon I ordered was incredibly fresh, and the portion size was very generous. Overall, it was a great experience—highly recommend it!