at Great World City
Based on 130 reviews
This Location
Great World City View all businesses in Great World City →#B1-K129, Great World City, 1 Kim Seng Promenade, 237994, Great World City, Singapore 237994
Other 10 Locations
8943 9863
8717 0183
9654 3854
9390 8797
8846 1168
9654 3854
9654 3854
Based on 130 reviews
Deborah Stephanie
Ordered a large poke bowl and unfortunately, the sushi rice was undercooked. It ruined my whole dinner. Too bad, because the rice is important, right? But the other ingredients were nice.
Benjamin Tan
The male staff here have no standards! I can accept a price increase, but the item quality is compromised! They told me there wasn't enough soba, yet they still charged me the extra and didn't substitute anything else. In the end, the bowl wasn't even full, and I was charged $19! It's really stupid of the staff to tell me he didn't set the price. I can understand that, but when your item is incomplete, how can you not replace it and still charge me full price! This is the last time I buy from this outlet! I used to be a regular here! See the empty space in the background, the spectacled guy cheated me! And he kept insisting I chose soba! He really needs some staff training! I hate to say this, but his explanation was really STUPID!
Ng Teck
This is the third time I've ordered delivery from them and been shortchanged on the poke. It's supposed to be 150g + 50g, but I only received 150g. The staff seem poorly trained and inconsistent. Other times, I've been shortchanged on the poke or the toppings. When you choose only one side for the same price as having up to seven different sides, you expect a bigger portion of that one side, but that's not the case. The food itself is great, but their shortchanging is really frustrating, especially when it happens to customers ordering delivery.
Aishah K.
Ordered from this outlet through Foodpanda. Saw their promotion and decided to get the 150g of salmon. Worst decision ever. I love salmon, especially sashimi, but this ruined it for me. The salmon was not fresh at all, it seemed totally expired. I separated the fish for Foodpanda to collect and check themselves, as they rejected my refund request. Total waste of money, almost $30 burned. I will give them a thumbs up for their broth, though. It was the only thing I was able to eat.
Peachie Peony
The service crew member just stood there listening to music and playing with her phone while her colleague was attending to other customers. She ignored me despite me reaching out to her. She saw me at the counter and just continued with her phone. I hope management reviews this. This is my first time in my life leaving a bad review. I understand if you have something urgent to attend to during work hours; it would be helpful to communicate or acknowledge it in any way. The service crew member who helped with my order was really helpful and professional. Thank you! Update: No follow-up despite giving my contact details. I guess the reply from the owner is just for show.
Heng Meng Ong
The food was good and the portion was big, but it felt a bit expensive for a daily meal.
Fayth Low
Tried poke for the first time during the 1-for-1 promo! I was pleasantly surprised by how good it was. I ordered the BYO mentaiko mayo salmon bowl, but the portions were not small at all (very generous with the filling). It was super tasty yet healthy at the same time. I would definitely return again!
Alvin O.
Ordered from Grab and the delivery was really fast. Got 3 for the price of $55, and they are really good. I really enjoyed them; all of them were really healthy and fresh.
Wong Kai (Toujiang)
Best crew handled my order. I went to other outlets and they had no customer service. Keep it up, young lady!
David Lim
Since it's raining cats and dogs today, I ordered the spicy garlic trippin'-spicy garlic sesame tuna with ramen egg. The spiciness really warmed up my body. Perhaps it was too much, as I couldn't savour the freshness of the tuna. For those who love spicy food like mala, give this a try.
