Rayan Lim
Location: NEX
Date: 12 July 25 14:29:31
What happened:
➔ The cook accused ME of "not pressing the 1
Location: NEX
Date: 12 July 2025, 14:29:31
What happened:
➔ The cashier accused ME of "not pressing the 1-for-1 option" during the transaction (your system, your responsibility!).
➔ Then I was told, "there is nothing that we can do."
➔ Result: My wife had no lunch.
Why this is unacceptable:
✅ Staff blamed the customer instead of solving the problem.
✅ Zero effort to correct their mistake (voiding/re-ringing? Manager override?).
✅ Dismissive service destroyed trust.
Management: Train staff to handle errors and empower them to FIX ISSUES. "Nothing we can do" is lazy and loses customers.
Avoid this location until they improve training.
Kelly Leong
Ordered Mama Phad Kee Mao but was given pineapple fried rice instead. Didn’t check as my hands are f
I ordered Mama Phad Kee Mao but was given pineapple fried rice instead. I didn't check as my hands were full, and the lady cashier who took my order signaled to me that my food was ready. So I expected the food to be correct. I was also overcharged as pineapple rice is much cheaper than what I ordered. Totally disappointed, and my dinner was ruined.
Syafiq
To Tuktukcha,
Since our dating to now married days, we enjoyed eating at tuktukcha. When we don’t k
To Tuktukcha,
Since our dating days until now, we've enjoyed eating at Tuktukcha. When we don't know what to eat, we always come here for comfort food. We are happy to see the menu has been extended, but we feel quality and quantity play a big role too.
I spent $10 on seafood tomyum pasta that only had 3 pieces of prawn. It didn't even taste like tomyum . When we asked the staff, they said it's supposed to only have prawns. Then don't call it seafood pasta laa..
Even my husband's green curry wasn't green; it was creamy white, and the coconut milk taste was too strong.
We were so disappointed :(
We also used to love the chocolate latte because it wasn't too diluted and you could taste the chocolatey flavor well, but that day it was already diluted by the time we received it.
We hope the R&D team can look into this to ensure price, quality, and quantity are well maintained and balanced.
Considering it was dinner time and the place was full, we waited patiently, expecting good food.
The only thing that didn't disappoint was the dessert.
Thank you
Tan Jia Hui
Doesn’t taste like Thai food at all. Felt like I was eating Chinese food. Especially the “Tom yam” m
Doesn’t taste like Thai food at all; it felt like I was eating Chinese food. Especially the “Tom Yam” Maggi. Tom Yam is supposed to be sour, a little sweet, and salty. But this Tom Yam just tastes like salt water. Is the soup made with instant noodle MSG seasoning plus salt? The good thing is they are generous with ingredients. The fried rice is okay, tastes typical. However, the total price for both is $20. I'm not sure if it's worth the price for this kind of taste. Come here if you want to eat Chinese “Thai” food rather than authentic Thai food.