Live Life
Even though it is yet to be the peak lunch period, there were not a lot of dine-in customers or queu
Even though it wasn't the peak lunch period yet, there weren't many dine-in customers or a queue. There was one person in line, and one of the two staff members was serving the only customer before me. The other staff member was preparing croissants for online delivery and didn't take my order. I waited a bit longer for my turn. If you're in a hurry, this place isn't recommended. The staff offered to heat up my vegetable pizza baguette for takeaway, which I appreciated.
Hafizah Osman
What sort of stingy business is this?!?! Just because I bought a takeaway is this how minimal the co
What sort of stingy business is this?! Just because I bought a takeaway, is this how minimal the contents of your sandwiches are? Was this half a scoop? And the length of the baguette, what the hell?! This is absolutely outrageous. This was purchased on 12/1/2025 at 11:30 am.
Secret Diner
I repeatedly told the cashier that I am ordering a KIDS PASTA without chilli (I requested tomato bas
I repeatedly told the cashier that I was ordering a kids' pasta without chilli (I requested a tomato base) for takeaway. I also mentioned it was for children. I didn't mind the 20-minute waiting time, but after waiting so long, they still got my order wrong. I only discovered this when I reached home. I tried calling the branch's phone number for a resolution, but no one ever answered. Date & Time: 3rd May 2025 @ 1:08 PM
Yasmin Halim
Disappointing Service at Delifrance Waterway Point
I’ve always enjoyed visiting cafés around Singap
Disappointing Service at Delifrance Waterway Point
I’ve always enjoyed visiting cafés around Singapore, but my recent experience at Delifrance Waterway Point was unfortunately one of the worst. The service was cold and unwelcoming from the moment we stepped in. The staff stood behind the counter, expressionless, offering no greeting or recommendations. There was no effort to promote any ongoing monthly specials or bestsellers—something most cafés do to engage customers.
What stood out even more was the poor attitude of the team. The male crew member or manager simply stared blankly at us, offering no assistance. But the real letdown came from the lady at the cashier. I politely asked if my cappuccino could be made with low-fat milk. Instead of answering my question, she dismissively replied, “Cappuccino comes with milk.” Clearly, I’m aware of that—as someone who frequents cafés, I was simply asking if low-fat milk was available. Either she wasn’t listening or was trying to act smart.
To make things worse, she opened the fridge and showed me the milk they use—without even clarifying if it’s regular or low-fat. If you don’t have it, just say so. Don’t make a show out of something so basic. This lack of product knowledge and customer understanding was disappointing.
Delifrance should really look into training this outlet’s team in basic customer service. Compared to the warm and engaging staff at the Sengkang General Hospital outlet, the Waterway Point team falls far behind. The Sengkang team knows how to greet customers, recommend items, and make people feel welcome—something this team urgently needs to learn.
Honestly, this experience makes me think twice about returning. No surprise the outlet was nearly empty, while your competitor just across the way was bustling with activity. It says a lot when a newer brand outshines a well-established name like Delifrance. Time to catch up.
Rabiah Tan
Food is good! 5/5 we ordered chicken sandwich veges and bread was super fresh. Pizza was delicious..
Food is good! 5/5. We ordered the chicken sandwich; the veggies and bread were super fresh. The pizza was delicious. The coffee was basic, like machine coffee tastes. Service was okay, though they forgot our order. We waited 25 minutes for our food to arrive, and everyone after us got their orders before us. There is ample seating, and it wasn't very crowded. Would definitely try again . They also have kid-friendly food options, and the pastries were very fresh.