Yasmin Halim
Disappointing Service at Delifrance Waterway Point
I’ve always enjoyed visiting cafés around Singap
Disappointing Service at Delifrance Waterway Point
I’ve always enjoyed visiting cafés around Singapore, but my recent experience at Delifrance Waterway Point was unfortunately one of the worst. The service was cold and unwelcoming from the moment we stepped in. The staff stood behind the counter, expressionless, offering no greeting or recommendations. There was no effort to promote any ongoing monthly specials or bestsellers—something most cafés do to engage customers.
What stood out even more was the poor attitude of the team. The male crew member or manager simply stared blankly at us, offering no assistance. But the real letdown came from the lady at the cashier. I politely asked if my cappuccino could be made with low-fat milk. Instead of answering my question, she dismissively replied, “Cappuccino comes with milk.” Clearly, I’m aware of that—as someone who frequents cafés, I was simply asking if low-fat milk was available. Either she wasn’t listening or was trying to act smart.
To make things worse, she opened the fridge and showed me the milk they use—without even clarifying if it’s regular or low-fat. If you don’t have it, just say so. Don’t make a show out of something so basic. This lack of product knowledge and customer understanding was disappointing.
Delifrance should really look into training this outlet’s team in basic customer service. Compared to the warm and engaging staff at the Sengkang General Hospital outlet, the Waterway Point team falls far behind. The Sengkang team knows how to greet customers, recommend items, and make people feel welcome—something this team urgently needs to learn.
Honestly, this experience makes me think twice about returning. No surprise the outlet was nearly empty, while your competitor just across the way was bustling with activity. It says a lot when a newer brand outshines a well-established name like Delifrance. Time to catch up.
Mrs Tan
Unfriendly staff with slow service. A male staff member was busy preparing, and I tried not to distu
The staff were unfriendly and the service was slow. A male staff member was busy preparing something, and I tried not to disturb him while looking at the menu in front of the cashier. A lady then walked out from the kitchen and, instead of serving me, approached the person standing in front of the fridge behind me. It took them quite a long time to handle the off-the-rack takeaway order. I ordered a seafood d’sire and a latte, and she never offered me the $8 set until I asked. After payment, I noticed an additional $1 charge for the latte, which I had overlooked on the menu, and she also did not inform me about it.
The table was dirty, and I informed the staff, but they ignored me. In the end, I had to clean it myself.
The breakfast platter with croissant was disappointing. The scrambled eggs were not good, and the croissant was soft and not heated. The croque monsieur had toast that was wet, as if soaked in water. The tomato soup with garlic toast was also unsatisfactory; the toast was soft and not heated.
Overall, based on the price we paid, it is definitely overpriced considering the service and food quality.
Jia
The staff are nice but unfortunately i ordered the basil pesto pasta with smoked salmon n the salmon
The staff are nice, but unfortunately, I ordered the basil pesto pasta with smoked salmon, and the salmon came thoroughly cooked until crispy. I thought it was a misunderstanding, but when I approached the staff about it, he kept insisting it was smoked salmon. He politely offered to change it to mushrooms, but it's really not the same, and the price is different too. The spaghetti strands were also broken up into many short pieces, as if cut up for a child. Regret wasting my money on it…