Polar Puffs & Cakes is Singapore''s oldest and most established halal bakery, serving handmade baked goods with love since 1926. With over 90 years of experience in the industry, this homegrown brand has grown to operate more than 30 outlets across Singapore, making quality halal baked goods accessible to communities islandwide.
The bakery operates two HACCP-accredited and halal-certified manufacturing facilities that produce over 8 million fresh and frozen pastries annually. Their extensive menu features signature items including the famous curry puff, sugar rolls, tuna puff, hotdog puff, and various specialty cakes. Popular treats also include pandan kaya tarts, ondeh ondeh pandan buns, and Danish pastries.
Polar Puffs & Cakes offers convenient online ordering with islandwide delivery services, including free delivery for orders above 60. With locations in major shopping malls like NEX, Jurong Point, Junction 8, and many others, the bakery continues to be a beloved institution serving quality halal baked goods to Singapore''s diverse communities.
Staff that seem to be 50 years old range with 160cm height without glasses is extremely impolite / i
The staff member, who appeared to be around 50 years old and about 160cm tall without glasses, was extremely impolite and impatient. She does not deserve to be working with customers. As the staff did not display the product price or name tags, it's normal for customers to ask about the flavors. However, she impatiently responded by asking if the customer had bought before, instead of explaining the flavors, and did so in a rude manner. It should be her responsibility to explain and clarify to customers instead of treating them as if they should already know what is being sold, especially when she didn't put up the tags for the pastries!
Nazira Omar
I came by to get a box of pastries.
It was a Monday at around 3 PM. I was served—for lack of a bette
I came by to get a box of pastries on a Monday around 3 PM. I was served by a young lady named Jumairia (I may have misspelled her name).
1. Lack of situational awareness
I stood at the counter, waiting to place my order. I waited for her to finish chatting with her colleague before he gestured to her that I was waiting. She was completely unaware I was standing there, even though we were separated only by the cashier counter. But it's okay—perhaps she was just momentarily distracted.
2. Lack of product knowledge
I asked, "What is the maximum number of pastries a box can fit?" She paused briefly before answering, "Minimum three pastries." This wasn't what I asked, so I repeated the question. Instead of answering, she said, "Nevermind, can make another box." I wasn't sure how that answered my question, but by then, I realized she didn't know. So, I simply said, "Okay."
3. The pièce de résistance - The Sigh
As she was finalizing my order, I mentioned I would be paying via Paywave. She didn't hear me the first time, so I repeated myself. I waited for her to turn the terminal to face me so I could check the final amount before tapping. Instead, she looked at me incredulously, tapped on the terminal with her finger, and said, "Tap." How polite, right? Clearly, the customer doesn't need to see the final amount displayed. Silly me.
The final straw was when I noticed her trying to stuff my box of pastries into a bag that was obviously too small; the bag stretched at the seams. After overlooking her rudeness and lack of service multiple times, I finally asked, exasperated, "Isn't there a bigger bag?"
She took out a larger bag and passed it to me, indicating I should transfer the pastries myself. Nope—not happening. I handed the snug bag back and said, "You change it." At that point, she let out an audible, dramatic sigh, as if I'd asked her to perform some Herculean task.
Final Thoughts:
I understand that working in F&B is not easy; it's tiring and demanding. But this is a job, and customer service is part of it. In fact, being kind and polite is not only part of the job—it's a fundamental aspect of being human.
Everyone has their struggles, but basic kindness and politeness should come naturally.
The only reason I didn't make a fuss right then and there was because there was a sweet elderly lady behind me waiting patiently for her chicken pie.
TLDR: I don't owe you anything. Just do your job.
Serene Ng
I am a bit upset that the china national treat customer very sarcastic & unfriendly. I just ask why
I am a bit upset that the staff treated customers very sarcastically and unfriendlily. I just asked why the price at the Polar outlet was different. Her response was that it was different, and she laughed it off. This is a very unprofessional way of treating customers. Her attitude was TERRIBLE. I seriously hope the management will do something to educate the staff. The food is nice, except for the service.
Shaun Nizam
I must waiting almost 1hours for collect my cake , my appointment is around 2pm-4pm . I come 3.20pm
I had to wait almost 1 hour to collect my cake. My appointment was between 2pm-4pm. I arrived at 3:20pm, but the staff were on break until 4:15pm.
Lili
The staff aunty (likely Chinese), was not very professional. I asked if I could get birthday candles
The staff aunty (likely Chinese) was not very professional. I asked if I could get birthday candles for the cake, but neither my colleague nor I heard her response. Then, all of a sudden, she sarcastically asked, “I asked you how many you want?” and laughed. So I responded, “Just three will do.” I then asked my colleague, “Did you hear her ask how many candles?” and she said, “Nope, not at all.” We both laughed it off, thinking she might just be a bit off.
Anyway, I had ordered a cake and a curry puff, but she forgot to include the curry puff. When I pointed it out, saying, “There’s supposed to be a curry puff,” she laughed dramatically and then suddenly frowned. At this point, my colleague and I agreed that she was definitely acting strange.
Just some advice though, if you’re upset with your job, then maybe just don’t work? It’s as simple as that. There’s no need to show your frustration to customers; it’s very unprofessional. No wonder there aren’t many good reviews for this place. Other than that, the food is fine.
Positive Reviews
Christine Joseph
Great food! The Chicken Pie was delicious.
Great food! The Chicken Pie was delicious.
Wei Du
Ordered party sets through corporate order and delivery was prompt. Communication was fast and effic
Ordered party sets through a corporate order, and delivery was prompt. Communication was fast and efficient.
Goh Kia Ling
collecting birthday cakes for my nephew at polar bugis. Nan Bin, the cashier aunty service is very g
Collecting birthday cakes for my nephew at Polar Bugis. Nan Bin, the cashier aunty, provided very good and friendly service! Thumbs up.
Ahmad Hashim
Such a delightful experience having visited the Bugis junction outlet. Great service and wonderful f
Such a delightful experience visiting the Bugis Junction outlet. Great service and wonderful, friendly staff. Top-notch!
