Pauline Tan
One of the staff members left the toilet without washing her hands. I’m concerned about food safety
One of the staff members left the toilet without washing her hands. I'm concerned about food safety if handwashing isn't being followed after using the restroom.
Sufian Mokhtar
Hi Polar; honestly ur cakes is nice, ur puff is nice, ur pastry and food available are also nice. Bu
Hi Polar; honestly, your cakes are nice, your puffs are nice, and your pastries and other food available are also nice. However, here at SGH 6/7, your dining area is sometimes a bit dirty and messy. You have four workers inside, with two of them handling the cashier, another making drinks, and I'm not sure what the fourth person is doing in the kitchen. Haha. Your shop is located inside SGH, and we as visitors expect everywhere in SGH to be clean. I apologize, but not everyone will wipe the table after using it. So, I think it would be better if you had someone cleaning the tables and floor in the dining area. I would appreciate that a lot. Thank you, Polar! By the way, sometimes birds fly in and eat what's left on the floor. Haha ♂️
Gavin Wong
Regular polar cakes outlet. They have a wide selection of cakes, pastries and drinks. The service cr
A regular outlet for Polar cakes. They offer a wide selection of cakes, pastries, and drinks. The service crew is prompt and fuss-free. However, the location of the cashier means you need to remember the names of the items you want to buy before ordering, rather than ordering at the food display area and then proceeding to the cashier. This is a minor inconvenience for those who are unsure or need visual cues to decide what they want to buy. The seating area is decent, though tables and seats are limited.
Ken Wei
Bit into a metal piece (small but solid) found in chicken pie.
Nearly choked.
Bit into a small but solid metal piece found in the chicken pie. Nearly choked.
Lynette Tan
I would like to give feedback on an unpleasant experience I had with one of the male staff at the co
I would like to give feedback on an unpleasant experience I had with one of the male staff at the counter. When I ordered four chicken rendang puffs, he did not ask whether I wanted them packed together or separately. I also wasn’t aware that I had to mention this at the start of the order.
He mumbled something about the puffs not being hot, which I struggled to catch, so I didn’t immediately say anything about the packing. While I was still trying to process what he said, another staff member began packing the puffs into a box. I quickly pointed out that I wanted them packed separately.
Instead of helping, the male staff told me off and questioned why I didn’t say it earlier, even though only one puff had been packed in. I apologised and asked if it could be separated, and he then started “educating” me that I should inform them earlier, though I feel this could have been handled more politely and professionally.
His attitude really gave off a negative vibe. I actually intended to purchase more items, but because of how I was treated, I decided not to. It’s disappointing to be made to feel like I was a burden or nuisance, just for asking something reasonable. Customers shouldn't be made to feel this way; it really affected the experience for me.
I hope this feedback can be taken constructively. Perhaps some staff training or service reminders could help improve the customer experience in the future. I really enjoy Polar products, but experiences like this are quite discouraging.