at Singapore General Hospital (SGH)
Based on 72 reviews
This Location
Singapore General Hospital (SGH) View all businesses in Singapore General Hospital (SGH) →Block 7, Outram Rd, Level 1 Singapore General Hospital, 169608, Singapore General Hospital (SGH), Singapore 169608
Other 9 Locations
6266 4077
6532 3553
6532 3553
6258 7034
6592 9658
Hours not available
Based on 72 reviews
Pauline Tan
One of the staff members left the toilet without washing her hands. I'm concerned about food safety if handwashing isn't being followed after using the restroom.
Sufian Mokhtar
Hi Polar; honestly, your cakes are nice, your puffs are nice, and your pastries and other food available are also nice. However, here at SGH 6/7, your dining area is sometimes a bit dirty and messy. You have four workers inside, with two of them handling the cashier, another making drinks, and I'm not sure what the fourth person is doing in the kitchen. Haha. Your shop is located inside SGH, and we as visitors expect everywhere in SGH to be clean. I apologize, but not everyone will wipe the table after using it. So, I think it would be better if you had someone cleaning the tables and floor in the dining area. I would appreciate that a lot. Thank you, Polar! By the way, sometimes birds fly in and eat what's left on the floor. Haha ♂️
Gavin Wong
A regular outlet for Polar cakes. They offer a wide selection of cakes, pastries, and drinks. The service crew is prompt and fuss-free. However, the location of the cashier means you need to remember the names of the items you want to buy before ordering, rather than ordering at the food display area and then proceeding to the cashier. This is a minor inconvenience for those who are unsure or need visual cues to decide what they want to buy. The seating area is decent, though tables and seats are limited.
Ken Wei
Bit into a small but solid metal piece found in the chicken pie. Nearly choked.
Lynette Tan
I would like to give feedback on an unpleasant experience I had with one of the male staff at the counter. When I ordered four chicken rendang puffs, he did not ask whether I wanted them packed together or separately. I also wasn’t aware that I had to mention this at the start of the order. He mumbled something about the puffs not being hot, which I struggled to catch, so I didn’t immediately say anything about the packing. While I was still trying to process what he said, another staff member began packing the puffs into a box. I quickly pointed out that I wanted them packed separately. Instead of helping, the male staff told me off and questioned why I didn’t say it earlier, even though only one puff had been packed in. I apologised and asked if it could be separated, and he then started “educating” me that I should inform them earlier, though I feel this could have been handled more politely and professionally. His attitude really gave off a negative vibe. I actually intended to purchase more items, but because of how I was treated, I decided not to. It’s disappointing to be made to feel like I was a burden or nuisance, just for asking something reasonable. Customers shouldn't be made to feel this way; it really affected the experience for me. I hope this feedback can be taken constructively. Perhaps some staff training or service reminders could help improve the customer experience in the future. I really enjoy Polar products, but experiences like this are quite discouraging.
Mao
Please update the menu. It lists Yeo's coconut water at $2.30. The only coconut water on sale is UFC, which is not listed but sold at $3.
Jia Wei
Jia Wei has been very helpful and polite. He had the gumption to explain that there wasn't any cheesecake on sale... he has excellent service skills.
Isabelle Tan
Surprised to find a polar cafe here! Their chicken pie and Swiss roll (forgot to take a pic) were good, and I loved the tomato penne. It's takeaway food, but there are seats available. The food is quite tasty considering it's microwave food, but you can tell it's freshly made. Had a cup of Teh O too, and it was good! Not too 'siap' (strong/sweet).
Samuel Tan
I visited Polar on a weekday morning just before my appointment at SGH. I was in a wheelchair but was attended to by the kind gentleman, Yap Wei Ting, who helped me take my order at the counter. He went above and beyond, asking me to stay at the counter and personally passed all the food and drink items to me, so I did not have to roll my wheelchair to the pick-up point. Great job!
Irene Tan Mei Xin
Great Kopi/Teh from this place. Though small, they have a wide variety of snacks and savoury food to choose from. They provide tables and chairs for people to take a break and have a quick snack! Also love that their pastries are always served warm and crispy, possibly due to high turnover. Pastries get sold out, and staff are constantly baking new batches to refill!
