Nasir Yusof
Had a very bad experience with a staff called Maggie. Walked into the shop and saw only 3 cakes on d
Had a very bad experience with a staff member named Maggie. I walked into the shop and saw only three cakes on display. I politely asked if they offered more than the three cakes that were being displayed. To my surprise, Maggie said, "Obviously don't have what," while rolling her eyes at me. I then proceeded to order a cake that was on display. Afterwards, she asked me something which I didn't quite hear. I said, "Sorry, I couldn't hear you." Maggie then shouted, "Do you want candles or not?" At this point, I was fuming at how blatantly rude she was. I was frankly embarrassed as well because all the customers in the shop paused and looked at us. There was absolutely no need for her to be rude. To any potential customers who wish to patronize Polar at TTSH, be wary of Maggie. She is indeed blatantly rude and unwelcoming. Other than that, the food is great here!
Annabelle Lim
Am surprise that the outlet stopped serving hot beverages by 6:15 pm .
Not sure if machine is out of
I was surprised that the outlet stopped serving hot beverages by 6:15 pm. I'm not sure if the machine was out of order or if the staff were just eagerly cleaning up the kitchen to be ready for closing at 7:45 pm.
Jocelyn Loh
Website says 9pm closed. I reached 8.50pm, just getting a cake to take away, I was told closed, cash
The website states that the shop closes at 9pm. I arrived at 8:50pm to pick up a cake to go, but was told that you were already closed, and the cash register was also shut. Please update your operating hours.
Goh Kian Seng
Food is fine. The staff’s attitude needs to be improved. Opening hour at 7:30am but always late.
The food is fine, but the staff's attitude needs improvement. They are supposed to open at 7:30 am but are always late.
S.P. Cheong
Disclaimer: this is a review of the dining in experience, not the confectionary which produces consi
Disclaimer: this is a review of the dining-in experience, not the confectionery which produces consistently decent cakes and puffs.
Single-use everything (except the trays)-- and even though we dined in, we were given nothing to eat off or with. The 'latte' ($4) comes out of a machine and was not great.
The seating is odd too. You're forced to sit next to rather than across from your companion to have a conversation. The decor is pretty, which is what brought us in, but everything else about it is deeply uninviting, making you want to leave ASAP. As a place to sit and have a quiet drink, any other establishment would be less depressing.