SG.
Customer Service:
In general it’s ok except for a staff member called Fadli/Fadil (or something of
Customer Service:
In general, it’s okay, except for a staff member named Fadli/Fadil (or something similar). We think Tokyo Shokudo’s management should conduct a performance review for this individual.
He provides poor customer service and gives the impression that he couldn’t care less. We’ve eaten here multiple times, and this behaviour has been consistent.
Food review: 4-stars.
The soup base is tasty, though the noodles felt a bit doughy (al-dente) for our serving that day. Overall, it was decent.
Tempura was fine too. The Yuzu ramen is not for everyone; you must love Yuzu. I’d recommend just going for the regular/spicy.
Zackary Tan
We ordered 2 signature tendon sets as we've not tried this place before, despite walking past it a n
We ordered two signature tendon sets as we hadn't tried this place before, despite walking past it a number of times when we visit the mall.
The tendon set was pretty standard in terms of the variety of meats and vegetables, as well as the taste. We liked that the set included an egg, as most other tendon places don't offer one. However, the egg was overcooked, so the yolk was hardened instead of runny.
Even though the food was decent, the speed of service left a lot to be desired. We arrived late, around 8:15 pm, so the place was already quite empty. We didn't expect to have to wait long for our food to be served.
To make matters worse, the staff were already mopping the floor while we were eating, so we had to endure the overly strong smell of detergent throughout our meal. I understand that the staff want to leave on time and may want to get the cleaning done since there weren't many customers left, but they could have done so for the areas where customers were not dining.
Ferdinand
Visited during lunchtime and to our dismay, the food did not look like what it does in the menu. Ord
Visited during lunchtime and to our dismay, the food did not look like what it does on the menu. Ordered the chicken cha shu tom yam ramen lunch set. For comparison, the left is what was displayed in the menu while the right is what we received. Just one singular piece of chicken is pathetic, let alone half an egg. The picture from the menu shows (at least) 2 pieces of chicken and a full egg. For the price points, this is just unreasonable. Utterly disappointed. Not to mention how the staff slipped and dropped the bowl of ramen on the table, which splashed on my friend. The staff muttered “sorry” and quickly walked away. Not sure why the service staff here are so stuck up. The lack of professionalism is bizarre. Not returning again.
MV Lee
The restaurant looks not very clean. The wall is full of mould.
Service is slow and random. I ordere
The restaurant doesn't look very clean. The walls are full of mould. Service is slow and erratic. I ordered the 2-person bundle meal, and the first things they served before the main dish were ice cream and drinks. My child had to wait almost 30 minutes to get the Ebi fry don served. Overall, the food is just okay.
Alex Tan
The food here getting worst , I ordered Ebi Don , the fried prawn was no crispy and the taste like “
The food here is getting worse. I ordered Ebi Don, and the fried prawn was not crispy. It tasted like they fried the prawns early and kept them on standby for Ebi Don orders. I felt quite disappointed, as I've liked coming here for dinner since it first opened. Hopefully, the shop manager can look into this matter, especially since the food here is also not cheap.