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I think this outlet is very under staffed. Took 45 minutes to get the food out. Maybe it's peak h
I think this outlet is very understaffed. It took 45 minutes to get the food out. Perhaps it was peak hour, which I can understand.
What I cannot understand is the person on the grill station today. I sent the steak back to be cooked 100% well done. It came out well done, okay, but it was cold. Either he's a magician or a couldn't-be-bothered cook. If you've finished grilling, send the order out. How is that so difficult? What are you waiting for?
Another order for a medium-well steak came out medium-rare. Since the kitchen was busy, I have no qualms. But again, the steak was cold. Did this guy pass his food safety exam? The garnish or side dishes being cold, I can understand, as these are prepared awaiting the mains. Somehow, all of them were cold. Why, why?????
The only saving grace was the waiter in the video. His composure and politeness in handling multiple complaints from other tables were amazing. He deserves to be promoted.
Mariah Fatimah
We had a table of four from our side. I’d like to share a few comments. Firstly, the restaurant seem
We were a table of four. I'd like to share a few comments. Firstly, the restaurant seemed understaffed, as the service was noticeably slow and inefficient. Secondly, one of us ordered the salmon spaghetti, which turned out to be extremely disappointing – easily one of the worst salmon dishes we’ve ever had, which is surprising given it's usually a safe option.
The handling of the situation was also poor. The manager simply replaced the dish without offering any apology, and unfortunately, the second serving was just as bad. The rest of the meals – mainly grilled chicken sets – were acceptable.
As we were leaving, I raised the concern with an elderly staff member about the food quality, but her response lacked any sense of apology or acknowledgment. The manager remained silent throughout. The salmon tasted and smelled unpleasant – almost like it had been washed in dirty water, with a sewer-like odor.
Please take this as constructive feedback: avoid serving salmon dishes in their current state, and improve service standards – especially since you’re located in Changi, a place that should reflect the high standards of Singapore.
Karen Tan
18/95/2025 @ 3pm
I have been served by a front staff named Ms Karen. I regret that her customer serv
18/9/2025 @ 3pm. I was served by a front staff named Ms Karen. I regret that her customer service was not ideal. She either did not answer me when I requested a table seating inside, or had no patience to explain how the combo works, the selection of sides, and combo choices. I even had to walk into the restaurant to look for the given table (table number). She immediately provided service after I asked for the channel for feedback.
Mick
Andes is the halal arm of Aston and it's the same as you get to order main and get to choose 2 sides
Andes is the halal arm of Aston, and it's the same concept where you order a main and choose two sides. I ordered the black pepper fish, which cost me $13 plus. For my sides, I chose onion rings and garden salad.
The food is not bad, but it's a bit pricey and the portion is small.
I returned on 8Jul25 and had the teriyaki chicken. The overall taste was not bad, but I still found the portion to be slightly lacking.
R. G.
Last order clearly indicated at 10.15 PM on Google and at their store. Arrived at 9.26 PM and was in
My last order was clearly indicated as 10:15 PM on Google and at the store. I arrived at 9:26 PM and was informed that they were already closed and no longer accepting guests. Please reflect your operating hours clearly. The staff could not properly communicate this information either, stating, “The manager said that we are closed, so we are closed.” Another excuse was that it takes 20 minutes to cook the food, so they couldn't accept any last orders anymore, even at 9:26 PM.
Positive Reviews
Eliza Tan
The teriyaki chicken had a savoury glaze with a light sweetness and umami flavours—not too overpower
The teriyaki chicken had a savoury glaze with a light sweetness and umami flavours—not too overpowering on either taste. The grilled texture was distinct and enjoyable, complementing the chicken's slightly oily yet very tender texture.
I chose french fries and potato wedges as my side dishes. Both were crispy, but the wedges stood out as my favourite with its hearty golden crunch.
Staff are very friendly and accommodating!
Price:
- Teriyaki Chicken $12.90 (excluding 9% GST)
Sheila Fabro
I recently visited Andes Terminal 4, and it was a pretty solid choice. The food was tasty and defini
I recently visited Andes Terminal 4, and it was a pretty solid choice. The food was tasty and definitely worth the price. The vibe was relaxed, making it a great spot to hang out. Plus, the staff was super friendly and ensured we were well taken care of the whole time. Definitely a place I'd go back to!
Rissoles By Mei Ling
Food was superb, we cleaned our plates (which was unusual 😆). I’ve been to many Andes outlets before
The food was superb; we cleaned our plates, which was unusual! I've been to many Andes outlets before, but this one has the best atmosphere (not that the others were bad). The staff was friendly and helpful. Please order the wagyu steak if you come here – I loved it! The ice lemon tea was just right, not too sweet and didn't taste artificial.
Hui Ling Nora
Food serve was quick and delicious. Karen was at the counter and was helpful and patient with our re
The food was served quickly and was delicious. Karen at the counter was helpful and patient with our requests and Changi app issues. The other staff were also friendly and attentive to our needs. We will definitely be back if we're at T4 Changi again.
punyfish
ANDES by ASTONS at the top of T4 Changi Airport is an excellent spot for a high-protein Western lunc
ANDES by ASTONS at the top of T4 Changi Airport is an excellent spot for a high-protein Western lunch or dinner. The food came out quickly and was cooked to perfection. The only slight disappointment was that a few dishes were out of stock, such as the Caesar Salad.
The service crew were warm and attentive, and the environment was clean, comfortable, and quite welcoming. This particular restaurant is Muslim-friendly and is Halal-certified.
They open daily from 10:30 AM, with the last order taken around 10:15 PM!
Great job Astons!
