at 70 Compassvale Bow
Based on 80 reviews
This Location
70 Compassvale Bow View all businesses in 70 Compassvale Bow →70 Compassvale Bow, #01-10 Sengkang Grand Mall, Singapore 544692, 70 Compassvale Bow, Singapore 544692
Other 8 Locations
8085 5542
8415 4374
8089 1375
8085 5524
8085 5531
Hours not available
Based on 80 reviews
KC Soh
The food and service are sometimes disappointing. I order in advance through their website, but they don't seem to prepare my food until I arrive. The baklava, despite being sold at 2 for $5.90, is incredibly small, oily, and sugary (I could have spent that $5.90 on two plates of chicken rice). However, the salads are nice and the portion size is worth it.
Gayatri Prakash
Zero stars for customer service. I recently visited Kebab's Factory at Sengkang Grand Mall and had a disappointing experience with the customer service. The staff member who took my order seemed rude and unfriendly. When I ordered the signature bowl, she asked me to specify the options in an abrupt tone. I felt a more polite approach would have been to explain the available options. Additionally, when I asked for clarification on the price, there seemed to be a lack of clarity. The staff member also didn't include the bill in the takeaway cover. Fortunately, another staff member intervened and assisted me in a kind and helpful manner. However, the initial staff member, an elderly woman, was extremely rude, warranting a zero-star review. I hope management takes this feedback seriously and addresses the issue to improve customer service.
Eng
Very poor customer service. One time I came and the staff was eating her meal in the service area with her back turned towards us. I was told by the elder woman to come back after 20 minutes. She seemed very annoyed when I returned after 20 minutes as instructed and was very rude. I decided to give this place another chance as the food was not bad and the vegetarian options are unique. However, my experience was even more disappointing. I stood in front of the cashier for over 5 minutes while the elder woman and a young man were preparing food. She was busy walking around and packed other customers’ food and delivery orders right in front of me, ignoring me and avoiding my eyes the whole time. After waiting for more than 5 minutes, I asked if she could take my order. She said in a very rude and annoyed tone, ‘I will ask you to come up and order.’ I replied, ‘So you just want me to stand here and wait for you to finish all your orders?’ To which she said yes. The young man, to his credit, offered to take my order, but I thought her service was ridiculous. I would be okay with waiting if the food is good, but her service was abysmal, and I decided not to order from here anymore. They were trying to ignore me the whole time while I waited. For a kiosk food stall, perhaps due to their incompetence, the service was too slow. Additionally, for all three times that I have ordered, I have not been given a receipt. It seems like other people have also had bad experiences with her service, but it has not improved at all. I hope management can help improve her attitude because you will be losing a lot of customers due to her.
Jun Wei
Ash has impressed us with her great service at this outlet! She was patient and helpful in explaining the different food options available. We had a daily bowl; their portion is well worth the money, and I would really recommend their garlic mayo sauce! Do give them a try! Sadly, this place now prioritizes mobile orders over customers who queue. I was kept waiting for 15 minutes and spoken down to rudely by a staff member before I could order, "We are busy, wait." An unpleasant experience.
Nurul Rajab
I've been craving chicken shawarma and ordered the chicken gyro, which was so worth it! The packaging was neat, and the portion was generous. The chicken was juicy and flavorful, with the crunch of fresh onions that made every bite perfect. I also tried the Vegan Faktory spicy sauce, and it added the right kick 🌶️. I even recommended it to my office mates, and they were really happy with it too. Great food, great service, highly recommended!
Ethan Tan
Amazing and friendly staff, always very helpful with my order and they try their best to prepare it as fast as they can, despite being busy. I always come here for my healthy bowl for dinner. Really recommend it to anyone who wants a healthy, tasty, and filling dinner!
Wei Lun Loh
It was a good kebab. I usually order beef kebab at other chains, but since it wasn't available here, I ordered the chicken one, and the taste wasn't disappointing. I always passed by the shop, but it was always after I had already eaten dinner. This time, I tried it even after my dinner, and the taste was good, filling me up just right. 😋
Taming Nasi
First time trying, and it was so good I returned to buy it again to confirm how tasty it is! Much tastier chicken and very well made with care over the counter upon order! Never in haste! Amir & Mariam, you have been so kind & patient with this first-time customer at Kebabs Faktory. Personally, I feel the chicken is of better quality with a better marinade than the commonly known Stuff'd. Can't choose your sauces, but what they spread on the Shawarma compliments it so well!
Abu Hassan
I’m happy to see that your chef is now working at SGM! We had the pleasure of enjoying his delicious food and wonderful preparation style when he was at PLQ, and we truly loved every bite. It’s great to see his talent being appreciated in new places! We loved your shawarma!
