Twelve Cupcakes has established itself as Singapore's premier cupcakery, co-founded by DJ Daniel Ong and actress Jamie Teo in 2011. This beloved bakery chain offers over 60 handcrafted cupcake flavours, from classic Red Velvet to uniquely Singaporean creations like Gula Melaka Pandan, all made fresh daily with premium ingredients.
The bakery features 12 signature "Everyday Flavours" alongside 50 rotating special varieties, with a new flavour launched monthly to keep the selection exciting. Popular items include the indulgent Oozy Choco Pearls cupcakes and their expanded range of honey cakes and brownies introduced in recent years.
With 35 outlets across Singapore, Twelve Cupcakes has perfected the art of creating cupcakes tailored to Asian preferences – less sweet than traditional Western versions while maintaining rich, satisfying flavours. Perfect for celebrations, gifts, or everyday treats, the bakery offers convenient online ordering with islandwide delivery, making it easy to bring joy through their delightful creations.
The man working at Bukit Panjang Plaza 12 cupcakes was very rude. We went to buy cupcakes on 13 Apri
The staff member at the Bukit Panjang Plaza 12 cupcakes outlet was very rude. We went to buy cupcakes on April 13th around 1:30 PM. He is a Filipino man with tattoos. He did not place the cupcakes properly into the holder, and one fell out. We asked him to use his tongs to put the cupcake back into the holder (we did not ask for a replacement or a new box). To this, he shouted at us, "You must handle properly." He kept whispering and then threw the tongs into the basin. Such service should not be tolerated. Please take this feedback seriously.
Melissa Iskandar
The staff (man with tattoos) was extremely rude. While waiting for my receipt, he took a long time a
The staff member (the one with tattoos) was extremely rude. While I was waiting for my receipt, he took a long time and eventually shouted at me, saying, 'Do you still need this?' before handing it over. The whole experience was unsettling and made me feel uncomfortable. I will not be purchasing from this stall again.
Meng
The stall assistant at bukit panjang plaza attitude is bad. When asked if the promotion for 6 cupcak
The stall assistant at Bukit Panjang Plaza had a bad attitude. When I asked if the promotion for 6 cupcakes at $18 was valid today (CNY 2nd day, a public holiday), the guy, instead of answering, asked me what day it was. When I said it was Thursday, he rudely and sarcastically replied, 'That's why the signage is there.' Being in a customer service line, I feel this kind of behaviour is uncalled for.
Winnie Ng
The outlet at BPP is supposed to be opened until 10pm. Been here from 8.25pm to 9.05pm, lights are s
The outlet at BPP is supposed to be open until 10pm. I've been here from 8:25pm to 9:05pm. The lights were on and cupcakes were visible, but there was NO STAFF in sight. Is the break that long???? What's the point of providing a number if no one picks up the handphone!!!!
CT Wee
EXTREMELY RUDE STAFF- 21 June, 7:30pm
I was served by a Filipino(?) man with long unkept hair and t
EXTREMELY RUDE STAFF - 21 June, 7:30pm
I was served by a Filipino(?) man with long, unkempt hair and tattoo-covered arms. I pointed at the sign that said "10 mini cookies for $6" and said I wanted "10 for $6". He stared at me and rudely asked, "What, 10 for $6? Mini cookies?". I was feeling annoyed at this time but did not walk away. He then took out the tray of cookies and said, "Which one you want?"
Excuse me? Do I owe you money or what? I am a paying customer. How dare you speak to me so condescendingly.
By this time, I was really annoyed. He did not even say a word during the payment process and rudely threw the receipt on the counter instead of passing it to me. And of course, he did not say thank you. I asked for a bag and he just rudely said, "10 cents charge".
The worst thing? My cookies were all crushed, thanks to his rough handling with the tongs.
If this is the attitude you want to have, do not come and work in F&B in Singapore. Go back to where you came from.
Positive Reviews
Mark Wong
Repeated and supportive buy from this stall at Bukit Panjang Plaza. Customer Service rendered by sta
A repeat and supportive purchase from this stall at Bukit Panjang Plaza. The customer service rendered by the staff is good. Will patronise this stall again.
Serene Yap
Was my son's birthday. He bought the cake from his favourite staff, Vivian, who always recognised hi
It was my son's birthday. He bought the cake from his favourite staff member, Vivian, who always recognised him whenever he came to buy cakes for us. Happy boy!
Jun Wei Tan
I had a great experience at Twelve Cupcakes! The staff Vivian was incredibly friendly, kind, and ene
I had a great experience at Twelve Cupcakes! The staff member, Vivian, was incredibly friendly, kind, and energetic, making my visit very pleasant. She recommended the banana cupcake, and it was absolutely delicious! The banana flavor was fragrant, the cake was soft, and the sweetness was just right for my taste.
I also tried the Lemon Nectar Bliss and Chico Banana Delight, both of which were quite nice. The flavors were well-balanced and enjoyable. I picked the Magical Rainbow because it looked nice, but I found it a bit too sweet for my taste. Additionally, I bought a Petite Mango Passion Fruit, which was refreshing and had a lovely tropical flavor.
Overall, a great experience, and I’d definitely return for more!
