Alicia Thorne
Waited 45 minutes for the food, ordered and paid extra for Ranch. however when I checked my ordered
Waited 45 minutes for the food. I ordered and paid extra for Ranch, but when I checked my order at home, it wasn't there.
Update: I'm not free enough to send an extra email to customer service, explain, and wait for you to solve the problem step-by-step. However, here is the receipt as proof if you think I'm lying just to write a bad review (I'm not that free). I do not need any further action. I just wish that if the shop makes customers wait 30-45 minutes for fried wings, at least they ensure all paid and ordered items are included.
Mika Mikael
There was a guy working with clear glasses taking orders he was impatient and rude at 4:33 pm Saturd
There was a guy working with clear glasses taking orders. He was impatient and rude at 4:33 pm on Saturday, 9 August 2025. This guy with transparent glasses was very entitled and rushed my orders while I was still deciding on the options. However, overall, the food was good, other than this particular staff member.
Siti Aqilah
its a PAIN ordering from this outlet. always long waiting time. dont even bother to buy food from he
It's a pain ordering from this outlet. There's always a long waiting time. Don't even bother to buy food from here during your break time because it takes almost an hour to get my food.
Amanda Lim
waiting time so long?? whereby staffs didn’t informed beforehand. Told me about 15mins but when I ca
Waiting time was so long? Staff didn't inform us beforehand. They told me about 15 minutes, but when I came back after 15 minutes, I was told to wait further. Literally 5/6 staff inside, but 2/3 of them were just standing around talking, doing nothing, and using their phones????
Mani Nair
Dear Wingstop Team,
I am writing out of frustration after yet another terrible experience at your W
Dear Wingstop Team,
I am writing out of frustration after yet another terrible experience at your Wingstop Jem outlet. As a delivery rider, I had to wait 40 minutes for a simple $15 order. This is not the first time—every time I am assigned to this location, I end up waiting at least 20 minutes or more, which is completely unreasonable.
What makes this worse is that there were 7–8 staff members inside, yet orders were still being delayed. To make matters more frustrating, when I gave my number (701), the counter staff prepared three different orders that were not mine—even for riders who hadn’t even arrived yet—while I stood right in front of them waiting. This kind of disorganization shows complete disregard for riders’ time.
As riders, we depend on efficiency to make a living, and wasting 30–40 minutes on a single $15 order is simply not acceptable. If this continues, I will advise my fellow riders to avoid taking orders from Wingstop Jem entirely, as it is consistently one of the slowest and most frustrating outlets to deal with.
I hope management will take this issue seriously and fix the delays; otherwise, you will continue losing the trust of both riders and customers.
Thanks,
Frustrated Rider