Eunice Lim
I went to this branch for breakfast at 9am. The queue on the self service kiosk is long and I saw so
I went to this branch for breakfast at 9 am. The queue for the self-service kiosk was long, and I saw some customers lining up at the cashier, so I followed, hoping it would be faster. I waited patiently. After about 10 minutes, it was my turn. I was thinking of ordering spaghetti, a burger, and a breakfast chicken meal, but the cashier suddenly said that for spaghetti orders, I needed to use the kiosk. She could only accept orders for breakfast items. This meant I would have to queue twice: once for the breakfast meal at the cashier and again for the spaghetti order at the kiosk (as the kiosk didn't have the breakfast meal option). Why couldn't they take both orders since I had already queued and waited? Was the POS system only designed for the breakfast menu and not for other meal options? I couldn't believe it! There was also no signage indicating that the cashier was only for the breakfast menu. In the end, I had to go to the kiosk and just order from there, and I didn't order the breakfast meal anymore. Then, when we finished eating, we wanted to ask for a plastic bag to take away our food. There was no staff at the counter. I asked the staff member who was arranging the trays. She quickly replied that I must go to the counter to ask. I felt that the staff were not flexible enough to be of service to the customers. They couldn't even smile and greet, as it was early and I assumed they had just started working. They need more customer service training and to be more flexible in different situations. Regarding the food, I found it not bad; it was still hot when served.
FoodieJoys
Dont order here unless you want missing orders! We ordered a meal set with 4 sides, nuggets and dip
Don't order here unless you want missing items! We ordered a meal set with 4 sides, nuggets, and dip, but only received the nuggets and dip via Grab delivery. By the time we received our order and tried to get more food, it was too late as most restaurants were closed. The receipt was clearly torn to make it look like the order was completed. There was no communication from the restaurant. Grab had to refund us. This was completely unacceptable and ruined our night.
Kristy Faye Flores
Staff are not focusing of what customers order online. I order thru grab 3 pcs meal. Order arrived n
Staff are not focusing on what customers order online. I ordered a 3-piece meal through Grab, and when it arrived, there was no rice! My goodness. Every time I order through Grab, it's incomplete. What kind of Jollibee is this? And what kind of staff do you have? I called the Grab rider, and he said it's always like that, not complete. See that? Even the Grab rider knows. Next time, I will never order from Jollibee Novena. Terrible experience.